Calabrio Review

We're able to monitor and review agent's calls to improve call experience.


Valuable Features

Improvements to My Organization

We are now able to monitor and review agent's calls to improve call experience.

Room for Improvement

We have several field agents that use cell phones for their calls. Unfortunately, cell phone call recording is not available at this time. I would like to have that ability in a future release.

Use of Solution

1+ year

Stability Issues

We have not experience any issues to date.

Scalability Issues

Not yet.

Customer Service and Technical Support

Customer Service:

Great.

Technical Support:

Great.

Previous Solutions

None.

Initial Setup

Straightforward, our implementation engineer was great.

Implementation Team

Vendor team - 9 out of 10.

Pricing, Setup Cost and Licensing

I would encourage people to get analytics from the start.

Other Solutions Considered

Went with a recommendation from our 3rd party partner.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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