Calabrio WFM Review

Deployment was smooth. It provides us with a better understanding of our target audience.


How has it helped my organization?

Allows us to better understand of our target audience. Provide better service.

What needs improvement?

It would be nice if this product supported operating systems other than Windows. Some work is needed on better support of multiple browsers.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Deployment was very smooth.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

I did not previously use other products.

How was the initial setup?

Straightforward after understanding the basic product.

What about the implementation team?

Vendor team, along with in house experts.

Which version of this solution are you currently using?

9.3
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarOrlee Gillis
Consultant

How would you use the solution differently if it supported other operating systems?