How has it helped my organization?
It provides excellent call recording functionality.
What needs improvement?
Multi-skill scheduling and forecast is not available.
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
Sometimes need to restart the server for slow performance.
What do I think about the scalability of the solution?
How are customer service and technical support?
10/10 Technical Support
Which solution did I use previously and why did I switch?
Aspect. System recommended by Cisco, our telephony provider.
How was the initial setup?
What about the implementation team?
Which version of this solution are you currently using?