Calabrio WFM Review

Provides excellent call recording functionality. Multi-skill scheduling and forecast is not available.


How has it helped my organization?

It provides excellent call recording functionality.

What needs improvement?

Multi-skill scheduling and forecast is not available.

For how long have I used the solution?

12 months

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Sometimes need to restart the server for slow performance.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

7/10

Which solution did I use previously and why did I switch?

Aspect. System recommended by Cisco, our telephony provider.

How was the initial setup?

Simple.

What about the implementation team?

Vendor team.

Which version of this solution are you currently using?

9.2
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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