What is most valuable?
Cisco is number one in switches. Normally, if a manufacturer does not have the same categories as Cisco, it's not a good switch. Cisco has a lot of features that you never use that are implemented in the software. It's nice to know they are there if you need them.
For a simple customer, the initial setup is quick and easy.
Technical support is excellent. They are very helpful.
What needs improvement?
Typically, mid-range customers don't have a need for all of the features embedded in Cisco's software.
The solution is a bit difficult.
I don't like the new way the licensing is set up. I don't like that you have to have a license of 10 years to use the switch. I don't understand that policy. It's not useful for the customer.
There are some features in previous versions or previous models that were automatically included in the software. However, now, in the new switches, they don't have it included. You have to go to an advanced version.
For how long have I used the solution?
I've been dealing with the solution for the last two decades. It's been 20 years. I have a lot of experience with them.
What do I think about the stability of the solution?
The performance of the solution is very good. We've found the solution to be reliable.
How are customer service and technical support?
While I haven't been in touch with Cisco's technical support in the past year, I have worked with them in the past and I have always had a positive experience. I would rate their services nine out of ten. They are knowledgeable and responsive. We are satisfied with eh support they provide. They are likely the best on the market in terms of support.
How was the initial setup?
The initial setup is pretty straightforward. It's not difficult or anything.
There are lots of ways to do the initial configuration. It's very flexible. I typically use the traditional setup, however, you don't necessarily need to.
Deployment times vary. It depends on the client and the environment and what you want to do.
For someone who knows what they are doing, it might take an hour or so to have a suite deployed. Others might need more time or might have to do more integrations with a network that's in production. That could take a week or more. It all depends.
That said, even with configuration and integration in the mix, it's not too difficult. A company shouldn't run into any problems.
What's my experience with pricing, setup cost, and licensing?
There are other manufacturers that may offer better pricing. The price is important. It may be a deciding factor for some.
What other advice do I have?
We are a Cisco partner. We are also a Cisco customer.
I've dealt with a lot of Cisco switches and a lot of different versions over the years.
I would recommend the solution to others. They are likely the first option if you compare it to other manufacturers. The features and performance are superior. It would be difficult to find something better than Cisco.