Dameware Remote Support Review

Using it has made our troubleshooting faster and easier.

How has it helped my organization?

Using DameWare has made the troubleshooting process faster. It's easier for us and for the customer.

What needs improvement?

There are no improvements I can think of right off the bat. The software is pretty simplistic.

For how long have I used the solution?

I have used the remote version for five years.

What was my experience with deployment of the solution?

There where no issues when we deployed the product.

What do I think about the stability of the solution?

DameWare is a pretty stable product, and we've had no stability issues.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

It's great.

Which solution did I use previously and why did I switch?

When I first started working for this company in 2007, we used PC Anywhere, and our customers were still on dial-up. Once we went to DSL and cable connections, we needed a better solution so the company chose DameWare.

How was the initial setup?

It's straightforward for the most part.

What about the implementation team?

It was implemented by an in-house help desk team in our company.

Which version of this solution are you currently using?
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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