What is most valuable?
We find UIM's valuable features to be its flexibility, the fact that it’s easy to expand, and it supports multi-tenancy. There are not many systems focused on managed-service providers and this is one of them, which is a great help to us as it’s difficult to find.
How has it helped my organization?
Its flexibility allows us to quickly monitor and manage new technologies and to have the ability to create customer probes.
What needs improvement?
A lot of the admin is web-based. Having the web-admin portal be a bit more scalable and adding the feature of responsive decision-making process, it would be of benefit to us and I’m sure to others as well.
For how long have I used the solution?
We've used it for the last two and half years.
What was my experience with deployment of the solution?
We'd had no issues with deployment.
What do I think about the stability of the solution?
It’s very stable, and more importantly, it supports failover components, which is a great feature.
What do I think about the scalability of the solution?
It does scale very well; we have had no issues here at all.
How are customer service and technical support?
Technical support seems to be getting better and better. There's also a great forum with community members, which we use and which is an excellent resource.
Which solution did I use previously and why did I switch?
We're a startup, and this was the first system we put in. With the price point and the support of multi-tenancy, those were the decisive factors.
How was the initial setup?
The initial setup was straightforward and the implementation was rather simple.
What other advice do I have?
My advice would be to thoroughly identify your business objectives. With managed service providers, understand the product and have adequate resources, knowledge, and skills in order to make a smart decision for the company.