What is our primary use case?
Infrastructure monitoring. Right now, we do not have an application monitoring setup. That is something that we are looking to get, so at the moment we are just using it to monitor the infrastructure.
We just got it set up a year ago, and then had a company move in between. So, we just started using it, technically, probably like three months ago.
How has it helped my organization?
Diagnosing issues is a lot faster. We can pinpoint what is going on more quickly than trying to figure it out. Trying to drill in it in other ways, especially with our teams being kind of split. We can all access it all at the same time.
It allows all of us to be able to see what we need to see very quickly and easily.
What is most valuable?
It notifies us quickly and easily on the 3D view. We can see when the monitoring lights show up over the racks. It is nice to be able to just see that at a blink of an eye if an alarm is going off, then we can just dial in from there.
For how long have I used the solution?
What do I think about the stability of the solution?
It has been very stable. I love it so far.
What do I think about the scalability of the solution?
We have not run into any issues. I will not know until we deep dive into it later, when we get everything up and running. We only have a few racks online right now. Until we get it fully deployed, I will not really know if we would be able to easily add or remove devices as needed.
How is customer service and technical support?
We have run into a couple of issues, but our rep has been very readily available and responsive. So the issues were fixed right away. It has been great.
How was the initial setup?
My co-worker, who is involved in the initial setup, says that, "Everything has been great so far." Straightforward.
What other advice do I have?
From what I have seen, version 9 looks great.