Fortinet FortiAnalyzer Review

Review about Fortinet FortiAnalyzer

What is our primary use case?

We primarily distribute this product to our clients.

What is most valuable?

When you need the reporting on the ISP, you will hand it to FortiAnalyzer. It works amazingly well. 

With FortiAnalyzer, you can see what the user is doing and what sites he goes to. You can also see how much quota there is and how much (size-wise) you want to hit, as well as what the incoming or outbound traffic is, and if it is through the ISP or not. Basically, you can see absolutely all activity using FortiAnalyzer.

The solution is very complete.

The product is very simple to use. 

It's regularly updated with many versions constantly adding more content and information.

The solution has sandboxing, IPS, and DPS as well.

The solution allows for a lot of customization.

Whether it's FortiAnalyzer, FortiManager, FortiGate, FortiIP, and FortiSwitch you can manage everything through a single console. That is the beauty of Fortinet. It's the security fabrics on offer. When you use the security fabrics, harnessing that control on a single dashboard makes everything so easy and manageable. 

What needs improvement?

There aren't any features missing. It's very complete.

Their in-house technical support is extremely slow to respond. We have our own in-house team to manage issues so clients don't have to wait over two weeks for a response to issues.

The solution has some limitations. We use MNC, and it has a US patent. Here we can do this thing but we maybe can't do that thing. They provide some documents to customers, but the customers want remote support to take on and/or finish the work. That's why I have the deployment team in place. It's a team within our team.

For how long have I used the solution?

We don't really use the solution. We sell the solution to our clients.

What do I think about the stability of the solution?

We've never had issues with stability. It's excellent. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to scale the solution, they are able to do so very easily.

How are customer service and technical support?

We have our own technical support offering and have 22 people handling everything from tickets to critical issues. It's L3 support, not L2 or L1.

Fortinet's support, on the other hand, has a slow response time. That's why we handle issues. If you put in a ticket with Fortinet, you may not get a response for 15 or 20 days. Our response time is much quicker.

Which solution did I use previously and why did I switch?

We deal specifically in Fortinet products. We don't sell other solutions to our clients.

How was the initial setup?

The initial setup is not complex at all. It's very straightforward.

Deployment is very easy. If you're using multiple gateways you can just connect through a single gateway. 

What other advice do I have?

We are an official partner and distributor of Fortinet in Maharashtra and Goa. We have only Fortinet products, and we are the sales stockist and we also offer our services. We have a limited portfolio and handle products such as FortiGate, FortiManager, FortiSwitch, and FortiED as well as FortiAnalyzer.

You can see in the Gartner report, Fortinet remains in the top tier of products, alongside Palo Alto and Check Point. Even Sophos and Sonic Wall aren't as highly ranked as Fortinet.

There isn't much competition locally on the market here. Palo Alto is technically a competitor, however, it lacks a few things that Fortinet already has.

I would definitely recommend the product. In fact, I would recommend the whole Fortinet portfolio to each and every client. Of course, which product would depend on the client requirements. All are excellent.

I'd rate the solution ten out of ten. Technical support is lacking, however, we have an internal team that can fulfill those needs.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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