What is our primary use case?
We use it to manage our enterprise accounts. We also use it for communications like email communication, video conferencing, et cetera. With Drive specifically, we use that for storing internal confidential documents or internal documentation that require an extra level of security.
How has it helped my organization?
It provides a solution for secure document sharing that is not really matched by other similar solutions.
What is most valuable?
I would say that spreadsheets (Sheets) and document (Docs) functionalities have been most useful. That is because it is easily tied in with the ability to choose who you share something with. I think that is really primarily what is most valuable to us.
What needs improvement?
In a more general way and for our purposes, I would say having a little bit more control and clarity over what is shared and how it is shared would be a useful improvement. There are obviously controls already in the product for sharing and restrictions, but they could be more robust and flexible as far as assigning restrictions.
Also, some of the features within Sheets could be enhanced. It is meant to be a replacement to Excel, but it really is not there yet as a product with equal capabilities as there are still quite a few limitations to the functionality.
Aside from those few things, there is really not too much that I think needs to be added to the product to improve it. It is quite a simple product and that is kind of the beauty of it. There is not too much more that you could add to it that would really help and might just complicate it instead. I think it is quite a mature, simple, good solution.
For how long have I used the solution?
We have been using the product for about a year now in my current role with this company. I used it in previous roles and as a customer for several years before that.
What do I think about the stability of the solution?
We have not had any issues with the stability of the product.
What do I think about the scalability of the solution?
There really are no issues with scalability. Storage is unlimited and it is on the cloud so it can scale automatically.
How are customer service and technical support?
Personally, I have not had a reason to put in a call to the technical support but the team that administers the account has. I know I have not heard any negative feedback. Response times are within the SLA (Service Level Agreement), so the service is as expected.
How was the initial setup?
The setup is really pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
It is inexpensive and the cost is per user per month.
Which other solutions did I evaluate?
We did not really do any serious evaluations of products of this type before choosing to go with Drive Enterprise. I only previously looked at things like Dropbox which are pretty insecure solutions. I have used those things in the past but I have not used them for many years now because of the lack of better security features in them.
What other advice do I have?
My advice to people who are considering Google Drive Enterprise as a solution is to go ahead and use it. It is a good tool. It is secure. It is great for managing internal company documentation in a secure fashion.
On a scale from one to ten where one is the worst and ten is the best, I would rate the product as about a nine-out-of-ten. To make it better than that it would really need to have some sort of revolutionary improvement that makes it step ahead of the entire class of products. I do not know what that would be. I, personally, very seldom give things 10-out-of-10 as I think perfection is something that is essentially unattainable.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?