HubSpot Sales Hub Reviews

Name: HubSpot Sales Hub
Brand: HubSpot
Rating: 4 (12 reviews)

3.9 out of 5

12 reviews
76% willing to recommend

What is HubSpot Sales Hub?UNIXBusinessApplication
Price:

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

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HubSpot Sales Hub is the #15 ranked solution in top CRM solutions. PeerSpot users give HubSpot Sales Hub an average rating of 7.8 out of 10. HubSpot Sales Hub is most commonly compared to Microsoft Dynamics CRM: HubSpot Sales Hub vs Microsoft Dynamics CRM. HubSpot Sales Hub is popular among the large enterprise segment, accounting for 39% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.

Helped 769,334 peers since 2012

Featured reviews

Slava Parshin

CRM Tech & Data Manager at Babbel

Feb 27, 2023

Two areas need improvement with HubSpot Sales Hub. Firstly, the system can start lagging when setting up complex automation or processes. For enterprise solutions, or when you have a big company, a lot of customization is often required, including third-party customization. Secondly, their pricing model can be a challenge. While they have three tiers, setting up and administering the CRM system may require upgrading to higher tiers. So, you will quickly run into the need to upgrade your tier. In addition, it is common to require other models besides the tier you have, such as HubSpot Marketing Hub, when using HubSpot Sales Hub. Therefore, the pricing can become very steep very fast. If there was a new version of HubSpot Sales Hub, and I had the option to add a feature that would make my life easier, I would like to see more options in terms of reporting. In my experience, the reporting area of the solution is somewhere the solution lacks a bit.

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Thomas Petrou

CEO and Founder at Mazi4U.com

Feb 14, 2024

There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail. I've encountered resistance and challenges in conveying ideas and implementing changes within HubSpot Sales Hub. The improvement I would suggest is more detailed documentation, particularly focusing on explaining the business processes implemented within the CRM. While ample technical documentation exists for those familiar with the system, providing clear guidance on modifying business processes would benefit a broader user audience. Many CRMs integrate ERP, CRM, and total management features, and few vendors distinguish between them. In HubSpot Sales Hub and others, I would like a more seamless integration with specialized platforms that excel in specific areas. Many sales professionals desire more ready, out-of-the-box solutions, especially in smaller companies with limited focus and resources. In a previous company, there was an attempt to integrate SAP with HubSpot due to their individual strengths, but the integration lacked seamlessness. The challenge lies in customization, where predefined business processes could simplify integration, but complexity arises when customization is required. I find a drawback in HubSpot Sales Hub's strong focus on marketing and sales, with other modules having room for improvement. While it excels in digital marketing features, alternative products offer similar capabilities.

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Amanda Burma

Self Employed at a comms service provider with 1-10 employees

Aug 30, 2023

I used it for all of the presales opportunities that were in the sales engineering realm, as CRM for tracking our sales leads and assessing activities I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines.…

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HubSpot Sales Hub market share

As of April 2024, the market share of HubSpot Sales Hub in the CRM category stands at 0.3%, marking a decrease of 39.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Last updated Feb 18, 2024

Valuable Features

"HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes."
"It provides efficient business forecasts."
"The most valuable feature of the solution is the tracking of customer interaction and client introduction."

Room for Improvement

"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"The initial setup process is not very complicated."
"The solution should have more integration options."

Pricing

"I rate the product's pricing a five out of ten. It becomes expensive when you add more features and users."
"We have to pay for licenses. They are not expensive."
"The solution is very affordable from the perspective of the features."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our HubSpot Sales Hub Buyer's Guide for additional reliable information.