IBM Cognos Review

Improves sales team effectiveness for an excellent value


What is our primary use case?

My primary use case for IBM Cognos is reporting.

How has it helped my organization?

I work with a few organizations. IBM Cognos improves the effectiveness of the sales team. For example, we know which offers work and which offers don't. We've got a very good record of that. We have the very good ability to check the meetings of the actual salespeople. When they are made, who is in them, how effective the meetings were compared to what we estimated. It's very, very good on that level.

Additionally, the budget control is very good. We get triggers once a budget is crossed. It creates and sends an email to the person who needs to know, "Hey, you're in trouble. Basically, you've crossed the line." Which a lot of times you don't realize. You have a team of 20 people and the manager gets an email if somebody has done something or there's a problem, and it gives them a very strong awareness.

What is most valuable?

IBM Cognos' feature that I have found most valuable is its ability to create very complex reports which are not available in other tools.

What needs improvement?

In terms of what could be improved, I would say, monitoring, monitoring, monitoring. Some improvements in monitoring would be helpful.

I'd like to see more monitoring of specific reports and fields. The way the auditing is now is very limited, so I'd like to see more of that - of the monitoring.

For how long have I used the solution?

I have been implementing IBM Cognos for over 20 years.

What do I think about the stability of the solution?

I think they're very stable.

What do I think about the scalability of the solution?

IBM Cognos is the most scalable option, I think. It can handle thousands of users at the same time. If anything, the only thing you need is hardware that can support it.

This product is usually focused on medium to large organizations.

How are customer service and technical support?

I'm really satisfied with the technical support. We encountered a couple of very unique bugs and IBM was very helpful. People from IBM found a quick workaround and then they solved the problem. So I'm very happy with it.

How was the initial setup?

The initial setup usually takes a few hours.

What about the implementation team?

You need a consultant or an integrator for setup. You need somebody to do it. You can't just do it by yourself.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, for what you get, it's a relatively good price. It's good value for what you pay for. But you always want things for cheaper, but the price for what you get is relatively good, because everything is included. Everything, all the extra features that with other products you have to pay for, here they are just included. It's in it. You don't have to pay for sending out emails, you don't need to have an extra mail server. It's in the product.

What other advice do I have?

On a scale of one to ten I would give IBM Cognos a nine.

I would suggest to potential customers that if they don't have experience, there is a lot of information on the web. There are wonderful video clips in YouTube. There are wonderful blogs. Before you decide on a solution, check. There might be something that's even better than what you thought initially. The abilities are so wide and amazing that a lot of times people take a solution which is not the best, because they do what they know and they don't think, "Hey, I can do something much better."

Make sure you know all the options before you choose one. And again, reconsider. If you checked it three or four versions ago, then check again. There are new features all the time that are changing and improving, and you can get amazing results.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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