IBM Cognos Review

Helpful algorithms, easy to create charts, and supports a wide range of file formats


What is our primary use case?

We analyze data from their marketing campaigns, and social networks in order to determine which campaigns are more effective, and which channels are producing the best results.

What is most valuable?

It's quite easy to use.  

The tool has a group of algorithms that allows you to find links rapidly.

It is also very easy to create link charts and analytics quickly.

This solution allows you to input a wide range of file formats. We don't have any kind of issues with this product.

What needs improvement?

The online documentation is good, but it could be better. If the documentation could provide more examples, it would be nice.

It would be nice to offer free online training on the tool for end-users.

For how long have I used the solution?

I have been using this solution for a couple of months.

We are using the Cognos Analytics version.

What do I think about the stability of the solution?

It's a stable solution. It's very strong. 

With Software Assessment Services, you can forget about the infrastructure. The servers and everything that is related to the typical deployment of the tool is easy because it's on the IBM Cloud.

Your focus your attention on using it instead of the technical side of things.

What do I think about the scalability of the solution?

It is too soon for me to say anything about the scalability, but my impression is that it doesn't matter the amount of data you need to analyze the tool. The background has the infrastructure and the features that allow you to grow according to what you need.

Currently, we have a couple of users but will have five or six more next month. 

How are customer service and technical support?

The technical support is fast. 

You have access to a knowledge base where you can look for the issue. If you cannot find it, you can contact IBM support and you will get an answer very quickly.

Which solution did I use previously and why did I switch?

We were working with Power BI on a local deployment, but unfortunately, it suddenly presented some issues. We tried to re-install it but were not successful. To this day, we still don't know why this happened. 

We quickly changed to IBM Cognos and is quite good.

We were also working with Tableau. It's also a local installation. It's very good, very powerful, and has a lot of features you can use to analyze the data. Cognos is easier to use.

How was the initial setup?

The initial setup was extremely easy.

You log in from your account or create an account and instantly you have access to a 30-day trial or you can test the tool, and create exercises to determine if it is good for you. Once complete you can decide if you want to pay monthly or you can dismiss the tool.

In our case, the only thing that we needed to do was to upload the data, which took a couple of hours.

We don't require any staff to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

I don't have this information, it is handled by our finance department. 

It is my understanding that the cost is very low. It's not very expensive.

What other advice do I have?

It's a good idea to take a course online to learn how it works before you start.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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