IBM Cognos Review

Robust, scalable and easy to use

What is our primary use case?

We primarily use the solution for reporting.

What is most valuable?

The product is a very good reporting tool and is very flexible. It allows for the users to get a scheduled report. 

We can receive automated reports as well. They are easy to schedule on a weekly or monthly basis.

It is very fast. I mean in means of report output, it's very fast compared to the actual clients involved.

We implemented it on the web. Before that, there was a separate request that needed to be raised for a report to be issued. We needed to fetch items and it took time. Now, according to their requirement, users can schedule their own reports. They get a URL they can access. They have a GUI on the Netcool page and they can access the data using this Cognos report. 

The solution is pretty easy to install. The documentation on offer is very good and it's very instructive.

The user interface is very nice. IBM Netcool interface is the same, and we can implement the same Netcool web GUI on a web page. Within the Netcool servers, we can integrate this tool to give users access to the environment.

The integration and configuration capabilities are very good.

The solution is very simple while also being quite robust and scalable. 

What needs improvement?

As we get new requirements, we need to see if they fit into Cognos. As of right now, it fits our needs, however, that can change.

We've had issues in the past that the solution is still working to resolve.

The solution seems to slow down the servers. We're working with IBM to see if this can be resolved. 

What do I think about the scalability of the solution?

The scalability is quite good. this type of solution is built for enterprises, and our enterprise environment is quite large. the solution handles it well. It can scale.

How are customer service and technical support?

Technical support is a 10 out of 10. IBM is always available when we raise a PMR with them. Even on Level 2 or Level 3 issues, they will come into the picture and they are used to researching if any issue comes their way. They'll work to replicate the issue in their lab environment and they'll give a resolution. That is very good and helpful for us, for our team. We are extremely satisfied with their level of support. 

Which solution did I use previously and why did I switch?

We did use other reporting in the past, however, it was not as good or as easily scheduled as this product.

How was the initial setup?

The solution is very easy to implement. It's not overly complex or difficult. The documentation is good from IBM. IBM tried to create not too much complexity in terms of integration and configuration. We can usually implement using the IBM docs. It's not a problem.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the direct pricing, although it is my understanding that it is high. That said, the solution holds great value.

What other advice do I have?

We are customers and partners.

Currently, we are also using AIOps and IBM Watson also, which is an artificial intelligence tool that is also very easy.

We trust IBM and its platforms. They've optimized for monitoring very well. Their support is also excellent.

I would rate the solution at a nine out of ten. So far, it's been a great solution for us. We're quite happy with its capabilities.

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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