IBM Cognos Review

Go for it but get training first


What is most valuable?

The Reports and Query Studio functions have been very valuable.

How has it helped my organization?

It enables me to see trends of data we have from different angles and each end-user can run ad-hoc queries themselves.

What needs improvement?

Framework Manager, Map Manager, and Reporting Database Connectivity features should all be free.

For how long have I used the solution?

3 years including previous version

What was my experience with deployment of the solution?

I was unable to use oracle 64 bit client to connect with oracle 64 bit databases. However, because of Linux I had to use 32 bit anyway.

What do I think about the stability of the solution?

Not much

What do I think about the scalability of the solution?

We had some minor issues with scalability.

How are customer service and technical support?

Customer Service:

7-8 out of 10

Technical Support:

8 out of 10

Which solution did I use previously and why did I switch?

We changed because of the offer of more features and technical support than our previous solution.

How was the initial setup?

For us it was complex to do it for the first time and too much R&D had to be done. Later on it was easier. It may have been complex as it was our first time setting up the Cognos.

What about the implementation team?

Implementation was done by an In-house team who learned from scratch.

What was our ROI?

Good. It helped the purpose for which we used it.

What's my experience with pricing, setup cost, and licensing?

I have little knowledge of this but I think we pay for each report we deploy

Which other solutions did I evaluate?

We looked at three other solutions, Netezia, Xplore, and Netcool.

What other advice do I have?

Go for it but it will require training.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarit_user164874 (Practice Leader)
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Note that effective of 10.2.2 Query Studio and Analysis Studio have been marked for "deprecation", meaning they will not be in future releases, but would be supported for a number of years in line with IBM's usual support policies.

Workspace Advanced (for authoring) and Workspace (for consumption) are the replacements, and have been around for a number of years now.

Report Studio for professional IT authors continues to be a key component..