IBM Cognos Review

Despite IIS configuration being more complex than it should be you will not regret implementing Cognos


What is most valuable?

Report Studio.

How has it helped my organization?

Any area for which developer has requirements can be improved, streamlined e.g. Marketing, Compliance, Surveillance, Hotel Accounting, Casino Accounting .

What needs improvement?

  • -Pulling images directly from database with Report Studio
  • Graceful ways to consume / report on XML or JSON structure received as a result of API call
  • Timely bug fixes

For how long have I used the solution?

13 years.

What was my experience with deployment of the solution?

I would say IIS configuration is more complex than expected

What do I think about the stability of the solution?

Possibly but there could be multiple reasons for the environment being unstable especially on virtual servers.

What do I think about the scalability of the solution?

Not really.

How are customer service and technical support?

Customer Service:

It depends on sales rep. It may vary. Judging on we experienced it could be 6-8 on scale 1-10 (10 is the best).

Technical Support:

It depends on sales rep. It may vary. Judging on we experienced it could be 6-8 on scale 1-10 (10 is the best).

Which solution did I use previously and why did I switch?

No previous solution.

How was the initial setup?

The first time ever setup is always more complex. After that it is pretty much "known road." Again, IIS configuration may be more complex than it should.

What about the implementation team?

It has always been in-house implementation.

What was our ROI?

I do not have answer on this but in some areas it may be very high.

Which other solutions did I evaluate?

Yes. Business Objects, Crystal Reports (while back).

What other advice do I have?

Go ahead, you will not regret.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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