IBM Cognos Review

Despite IIS configuration being more complex than it should be you will not regret implementing Cognos


Valuable Features

Report Studio.

Improvements to My Organization

Any area for which developer has requirements can be improved, streamlined e.g. Marketing, Compliance, Surveillance, Hotel Accounting, Casino Accounting .

Room for Improvement

  • -Pulling images directly from database with Report Studio
  • Graceful ways to consume / report on XML or JSON structure received as a result of API call
  • Timely bug fixes

Use of Solution

13 years.

Deployment Issues

I would say IIS configuration is more complex than expected

Stability Issues

Possibly but there could be multiple reasons for the environment being unstable especially on virtual servers.

Scalability Issues

Not really.

Customer Service and Technical Support

Customer Service:

It depends on sales rep. It may vary. Judging on we experienced it could be 6-8 on scale 1-10 (10 is the best).

Technical Support:

It depends on sales rep. It may vary. Judging on we experienced it could be 6-8 on scale 1-10 (10 is the best).

Previous Solutions

No previous solution.

Initial Setup

The first time ever setup is always more complex. After that it is pretty much "known road." Again, IIS configuration may be more complex than it should.

Implementation Team

It has always been in-house implementation.

ROI

I do not have answer on this but in some areas it may be very high.

Other Solutions Considered

Yes. Business Objects, Crystal Reports (while back).

Other Advice

Go ahead, you will not regret.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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