IBM Cognos Review

Our staffing department is able to review staff assignment and quickly adjust resources in near real time.


What is most valuable?

Itis easy to use, and web based.

How has it helped my organization?

With BI in place, our staffing department is able to review staff assignment and quickly adjust resources in near real time.

What needs improvement?

There is room for improvement with the GUI. The product is a web-based application; it is easy to build basic style. However, at a certain level, it lacks support for advanced web programming capabilities, such as JavaScript, Ajax, etc.

For how long have I used the solution?

I have used it for 12 years.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues. The product is built to be an enterprise solution.

How are customer service and technical support?

Technical support is 8 out of 10. The product has quite a few components. When issues arise, it is not very straightforward to identify root cause, thus difficult to find right support resources for help. My personal experiences are, if you know where the issue occurs and ask the right question, IBM tech support typically can get the answer for you very quickly. Otherwise, it might take some time to get things straightened out.

Which solution did I use previously and why did I switch?

Other tools were used before, but Cognos provides better functionalities.

How was the initial setup?

It was easy to set up; good documentation.

What's my experience with pricing, setup cost, and licensing?

Cognos offers middle-market and enterprise solutions. The middle market is a great value package for companies with less than 500 users.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated OBIEE and SAP Crystal Reports.

What other advice do I have?

  • Understand your needs first.
  • Bring in good experts for initial implementation.
  • Gradually grow internal resources to be able to do self-support.
**Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an IBM Cognos premier partner.
More IBM Cognos reviews from users
...who work at a Computer Software Company
...who compared it with IBM Cognos Express [EOL]
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author avatarBob Edis
Top 10LeaderboardConsultant

JavaScript support has advanced significantly over earlier versions with the use of Custom Controls.