Dashboards and visualizations are the product’s most valuable features. Most of my customers are moving from reporting to dashboards and mobile. They are keeping reporting only for daily/weekly/monthly basic reports. All other communication of metrics/KPIs and operational information are moving to dashboards and visualizations and many are looking for mobile solutions.
Improvements to My Organization
Room for Improvement
There is room for improvement in the user interface, which might simply be a learning curve issue. It has changed dramatically and some of the functionality is very different. For example, getting a list of reports requires some extra clicks to get the full list and the entire file name is not visible in all views.
Some important bugs still exist in the product, including:
- Not being able to change packages on a published report
- Some issues with Framework Manager in Cognos 11 not connecting properly when the 10.2.2 version is still installed
Use of Solution
I have used it for two months.
I have not encountered any stability issues.
I have not encountered any scalability issues.
Customer Service and Technical Support
Technical support is good.
We previously used Cognos 10.2.2; upgraded for new features.
Initial setup was complex. Cognos is a very complex tool to configure.
Pricing, Setup Cost and Licensing
Get bulk licensing if at all possible. IBM has a very structured pricing model.
Other Solutions Considered
Before choosing this product, we did not evaluate other options.
Make sure you have good IBM support in place before installing, and read all associated documentation. Third-party or IBM installation would be recommended.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 27 2016