What is most valuable?
Dashboards and visualizations are the product’s most valuable features. Most of my customers are moving from reporting to dashboards and mobile. They are keeping reporting only for daily/weekly/monthly basic reports. All other communication of metrics/KPIs and operational information are moving to dashboards and visualizations and many are looking for mobile solutions.
How has it helped my organization?
What needs improvement?
There is room for improvement in the user interface, which might simply be a learning curve issue. It has changed dramatically and some of the functionality is very different. For example, getting a list of reports requires some extra clicks to get the full list and the entire file name is not visible in all views.
Some important bugs still exist in the product, including:
- Not being able to change packages on a published report
- Some issues with Framework Manager in Cognos 11 not connecting properly when the 10.2.2 version is still installed
For how long have I used the solution?
I have used it for two months.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
We previously used Cognos 10.2.2; upgraded for new features.
How was the initial setup?
Initial setup was complex. Cognos is a very complex tool to configure.
What's my experience with pricing, setup cost, and licensing?
Get bulk licensing if at all possible. IBM has a very structured pricing model.
Which other solutions did I evaluate?
Before choosing this product, we did not evaluate other options.
What other advice do I have?
Make sure you have good IBM support in place before installing, and read all associated documentation. Third-party or IBM installation would be recommended.
Which version of this solution are you currently using?