IBM Cognos Review

A reporting tool that allows the building of ad-hoc reports.

What is most valuable?

Almost all of the features are valuable. We have users who fit into different stacks of reporting capabilities.

How has it helped my organization?

Every day-to-day decision is driven by data. With this tool, we are able to provide it to relevant parties. They are happy with the data and the way it is presented.

We have users who can build ad-hoc reports on their own. They don't have to reach out to technical teams. This reduces dependencies and eliminates the turn-around time.

What needs improvement?

I would like to see more robust scheduling capabilities. Advanced audit information should be readily available, rather than pointing us to use a SDK each time.

For how long have I used the solution?

We have been using this solution for eleven years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of 4/10. IBM technical support should be improved and their turn-around time should be reduced.

Which solution did I use previously and why did I switch?

We have used in-house tools before. However, we switched to Cognos because we needed something readily available and catered to different user bases.

How was the initial setup?

The installation was pretty straightforward. You just need to follow the documentation that comes with it. It covers everything.

What's my experience with pricing, setup cost, and licensing?

It’s an enterprise tool and different stacks of tools are beneficial for small, medium, or large companies.

Which other solutions did I evaluate?

We looked into Business Objects, Actuate, and Microsoft SSRS.

What other advice do I have?

You need to know the details of the product to love it. This product caters to all sizes of companies and easily accommodates growing companies. It can be used across an enterprise.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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