What is our primary use case?
I am a consultant and this is one of the products that I use for my clients. They use DOORS Next Generation mainly for requirements management, in conjunction with other tools such as RTC for change management, and RQM for quality management. Together, these are all part of the software life cycle.
What is most valuable?
The most valuable features are the baselines and links.
What needs improvement?
It offers a bad user experience and the usability is poor. A lot of engineers do not use it, primarily for two reasons. First, it is very abstract and hard to understand. Second, the operation seems to be very complex. For example, the setting is distributed in a lot of section and it is not easy to find where to configure it.
The baseline is not as good as it is in DOORS because you can't create a baseline for a module. Rather, you can only create on for the project.
The speed of technical support needs to be improved.
The DOORS Web Access (DWA) is not stable.
For how long have I used the solution?
I have been using this product for about four and a half years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
IBM has a support team in Australia that I contact when I encounter a problem from the end-users and I cannot solve it. I begin by submitting the issue to the technical support team through the website.
The problem with technical support is that they are very slow, sometimes taking between two and three months to resolve an issue.
How was the initial setup?
The configuration involves customizing attributes and the deployment is not easy.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is very high, and it increases year after year.
Which other solutions did I evaluate?
I did not personally use another similar solution prior to DOORS Next Generation. However, another person in the company did use a different requirements management product.
What other advice do I have?
My advice to anybody who is considering this solution is to adopt it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?