IBM Spectrum Protect Review

You can protect your data and keep it for long durations.

How has it helped my organization?

The main benefit is the protection.

What is most valuable?

You can protect your data and keep it for long durations, without it spending too much time on the local disk. You can send the data to an outside location. I think the main feature is that you can protect your data from disasters.

What needs improvement?

We should be talking about the capacity of the tape drives. That's the only problem. We have a system that is in petabytes. We have five frames of the tape drives and we have more than 2,000 slots. If we could compress that space in the data center, that would be good.

I was looking for what is already in the market. Everyone is getting a cloud. The product has already given us some solutions which we can use in the cloud. I think that's fine for the moment.

What do I think about the stability of the solution?

I think we are running the product on AIX at the moment. I think that is the most stable platform for any product.

What do I think about the scalability of the solution?

In terms of scalability, we have been using it for the last five years and the scalability is very good. I like that.

How are customer service and technical support?

In terms of technical support, we had some troubles when we reached out to them, especially with IBM Europe. For the last two years, we had some issues when we were trying to reach out to IBM, even in the US. This is especially the case when the call is for Level 1 technical support.

We have been working for eight years with the product. I open a call when I have exhausted Google knowledge and my personal knowledge.

The call goes to IBM and they just ask me some silly questions. That's where you have the problem. You lose maybe two or three days just to get the right person.

Which solution did I use previously and why did I switch?

I have been using this product since I joined my company.

How was the initial setup?

I was involved in the setup. It was straightforward.

What other advice do I have?

They should go for it. The most important thing I look for when selecting a vendor is after sales support.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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