What is most valuable?
The most valuable feature is the breadth of what it can do in an environment for backup protection of data. It's very scalable. Customers can adopt a Spectrum Protect solution at an entry level.
As their environment grows, the solution will grow with it. They don't have to worry about purchasing additional vendor solutions to meet their backup and storage needs.
How has it helped my organization?
With a single solution, a customer can manage all their data from a backup protection perspective. I think, single-handedly, the way that it does their backup is quite unique. It incorporates data reduction during all stages of the backup process. Customers can manage more data without incurring additional licensing costs.
What needs improvement?
I would like to see IBM take the solution more into enabling customers to work with cloud solutions. While they are making great strides to do that today, I think there are some areas for growth required in that area.
In addition to the hypervisors, whether it's VMware or Hyper-V, there are still some areas that I would like to see continued. So to sum up: Handling with the cloud and the hypervisor.
What do I think about the stability of the solution?
It's a very stable solution. It's been around for a very long time. Because of all that length of time it's been in use, it has become a very, very stable product.
IBM does a great job of innovating and keeping the product current with their new roll-outs and new updates to the solution to meet the ever changing needs that customers are facing today in managing and protecting their data.
What do I think about the scalability of the solution?
It's really scalable. Great scalability.
How is customer service and technical support?
I personally have never used support, but we work with customers who do. We find that their support, on the average, is very good.
Which other solutions did I evaluate?
We look for stability when first considering solutions. IBM, overall, brings the greatest set of solutions that can tackle a customer's storage needs. This is not just from a data protection perspective, but through the whole lifecycle of managing their data. IBM has a full spectrum of solutions they can bring for customers' needs.
What other advice do I have?
I would definitely do the research. Part of that research should include the IBM Spectrum Protect solution.
One of the benefits they should always look at is the total cost of ownership of any solution. I think that's where Spectrum Protect really shines. You need to look past just the software costs.
There are also going to be hardware costs, training costs, and services involved with it. You'll find that with Spectrum Protect, the total cost of ownership of implementing and maintaining the solution is going to be less than other vendors.