IBM Spectrum Protect Review

Keeps our data safe and lets us manage what is important to us.


How has it helped my organization?

It builds confidence to recover from a variety of disasters. It really keeps our data safe and lets us manage what is important to us and our customers.

What is most valuable?

Flexibility and Scalability. Sturdy software for potentially large environments. Because of the flexible parameters, everything can be fine-tuned to the customers’ needs in their environment.

What needs improvement?

If customers have problems or requests and they file a PMR/ESF (Problem Management Record/Electronic Service Request) to IBM, they can present a weblist of when this problem/feature will be solved/released depending on the amount of other customers having the same request. (People can vote on how useful/problematic new features/items listed by other customers are and thus create a higher priority.)

A recent failure with the Spectrum Protect v8.1 client on windows 2016:
2017-05-25 23:28:30 ANS6718E: The path contains too many nested subdirectories. The maximum number of nested directories is 1400.
(This was never a problem on other windows versions and seems to be introduced in the client version on Win2k16) Will be fixed in the next client version v8.1.2.) (Will be released in a few weeks.)
http://www-01.ibm.com/support/docview.wss?uid=swg1IT18901

What do I think about the stability of the solution?

There were stability issues only in the brand new features which were recently released.

What do I think about the scalability of the solution?

There were scalability issues only in the brand new features which were recently released.

How is customer service and technical support?

I would rate technical support as follows based on these categories:

  • Help in own language (Dutch): 7/10.
  • Speed: 8/10
  • Customer friendliness: 9/10
  • Ability to solve problems: 9/10
  • In-depth knowledge (Level-1 and Level-2): 10/10

Which solutions did we use previously?

Arcserve and Microsoft Backup.

How was the initial setup?

The installation was straightforward, although having specific knowledge about the product can be helpful.

What's my experience with pricing, setup cost, and licensing?

That depends on the environment per customer. Since there are different licensing models, it's helpful to check which best fits the customers' needs.

Which other solutions did I evaluate?

We evaluated Arcserve and CommVault.

What other advice do I have?

Follow a basic course before you start using the product. As it is so flexible, it's helpful to cover the basics and know what needs to be done to get the most out of this environment.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are primary partners and a reseller of the solutions.
1 Comment
Charlita DalebjörkReal User

True.
We protects many servers with minimum impact; as it uses progressive incremental forever. We have also used ("LIGTAS") solutions to perform progressive block level incremental forever on databases.

03 November 17
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