What is our primary use case?
We completely back up our environment with Spectrum Protect: all databases in our environment, the files in the environment, and all the services. Performance is quite good. We do not worry about it.
We have an on-premise infrastructure. We have many hypervisors in use. We are using ESX, Hyper-V, KVM, and Power hardware. We using the SVC in combination with SSD storage. In addition, we use real and virtual tape libraries. It works well together.
We will be closing the gap on moving to a cloud environment within the year.
How has it helped my organization?
The main thing is to keep the data safe and in files, keep it on tape ready for a request from a bank, and it is working perfectly with all our hardware.
It is keeping the banking license alive, thus it is perfect for the business.
What is most valuable?
The wide variety that we have for using the software with each database and your own adapter. You can configure it, and it is quite good. Other backup software, you can be stuck to one environment and have to keep that environment.
What needs improvement?
Sometimes they have already erased information in our operational center and we need some of it for reporting to our subsidiaries if the backup was successful within the last months and which amount of data was backed up, archived, and stored. This is what the customer has interest in and we have to deliver. If the operational center could assist us, that would be fine.
Spectrum Protect and Spectrum Protect Plus, if they move together, that would be good. I heard already that we can get rid of data removal from virtual environments in the next version. The idea that Spectrum Protect Plus was dealing with appliances on ESX or Hyper-V seems good to me.
What do I think about the stability of the solution?
The service pack is very stable. We have had some problems about using storage agents on the X6 environment. It is not quite stable, but it is also not supported in a virtualized environment.
What do I think about the scalability of the solution?
It is working great. Our database moves on 2.5TB and is still performing well. There are no worries about it.
We have roughly 30 instances for different purposes and different subsidiaries. We are using some Spectrum Protect servers only for library manager purposes to cover all these multiple parts, which have for storage agents and this is sometimes gets to its limit. It is not a well-known limit, but if you have more than 28,000 passes on one server, the performance decreases. That is what we found out and we try to keep it under this limit.
How is customer service and technical support?
We are using the Technical Support, and sometimes it's a little bit annoying to come to the Level 3 support. Sometimes, it seems to me that if the Level 1 could not assist you and they did not find anyone in the Level 3, then you are stuck.
How was the initial setup?
The initial setup is straightforward. The documentation is fine. There are some issues though. If you create a server, not all testings regarding fire systems are done in advance. Therefore, sometimes we have to go three rounds to fill all the gaps. This could be done a little bit better.
Which other solutions did I evaluate?
I do not know who else was evaluated.
What other advice do I have?
I would recommend Spectrum Protect.
Spectrum Protect Plus is covering the topic of industrial environments, e.g., X6 and Hyper-V, and this has been an open issue for years with us.