What is our primary use case?
My primary use case would be that I use Spectrum Protect for Exchange at the moment. It is working really well. These is a little bit of a learning curve with it, but I am finding it to be good, as Exchange now is migrated into SIP versions. IBM needs to catch up somewhat, but from what I have seen, it is acting the exact way that I would want it to act.
We have an on-premise infrastructure comprised of flash storage, disk, and tape, working well together. We are not looking to move to a cloud strategy in the immediate future.
How has it helped my organization?
It is reliable. The backup solution is our fail safe. When we are required to recover data, it is there.
What is most valuable?
Reliability: It has never had a problem with backups or restores. If you store something, it is there.
What needs improvement?
The only thing that I would like to have a little more of is insight in reporting. I find that Spectrum Protect needs a lot of monitoring, and I have to actually log into the servers. I would rather be more proactive and send the information when things do not work the way we want.
I am hoping that the Spectrum Protect Plus supports Exchange. That is my primary wish, since Spectrum Protect Plus should be a single pane of glass where I will be able to monitor all my instances from.
I would like to see more technical training online. Sometimes, it is a little bit difficult to find, or that I do not really know what I am looking for as somebody who is starting off finding their learning curve. The first part of it was very long, but once I found the terms and where to look, it became a lot easier. Then. I found another gap when troubleshooting information that I needed to have. I needed to contact support to actually find that information.
What do I think about the stability of the solution?
So far, from my limited experience, it is working flawlessly.
What do I think about the scalability of the solution?
It seems very scalable and robust. It can do what we require it to do.
I currently have eight instances of Spectrum Protect installed on the servers that I manage.
How is customer service and technical support?
Technical support is above standard in regards to the Exchange part. In our organization, we have backup administrators taking care of the exchange, and my primary function is to monitor and setup the schedules and backup.
When it comes down to when it actually moved to the TSM part (now Spectrum Protect), we were having problems with the backup. It seemed to go well when we contacted technical support and they seemed to be fluent. They had a good response time and solved the issue.
How was the initial setup?
I was not involved in the initial setup.
What other advice do I have?
I would recommend Spectrum Protect. It does what we require. It is robust. The support is good.