What is our primary use case?
Our primary use case of this product is for data management relating to customers and contact information. It's a global resource, we ensure the quality of our customer information and primary attributes. I'm a principal data architect and we are customers of Informatica.
How has it helped my organization?
The solution has improved our organization by providing data quality.
What is most valuable?
The evaluation service is a valuable feature of this product.
What needs improvement?
Because we are moving everything to cloud and our platform is in Azure, it has an infrastructure as a service. I'd like to see a platform as a service, to avoid having to take care of the payments as an upgrade for the platform. I'd like to have email as a service, it would allow us more flexibility. But we already know that Informatica have a cloud integration service but it's not mature enough to do what's required. The service model can also be improved.
For how long have I used the solution?
I've been using this solution for seven years.
What do I think about the stability of the solution?
The solution is not as stable as we'd like. We need to do a lot of work on the operational side because it crashes frequently, at least once a week.
What do I think about the scalability of the solution?
Scalability is not a problem. You can't count the number of users because it's a platform that has an operational model in which we move the data. We have the data and we clean the data, but users don't have direct contact.
How are customer service and technical support?
The technical support is very good.
How was the initial setup?
Initial setup is not complex, it takes about a week to install. We have very good consultants that carried out the deployment for us so although licensing is tricky, the development and the installation is okay.
What's my experience with pricing, setup cost, and licensing?
I believe licensing is around $700,000 annually and we pay around $300,000 for support. The licensing is tricky because sometimes we need to pay for additional connectors and those are hidden costs for us.
Which other solutions did I evaluate?
We evaluated SAP Master Data Governance. We noticed that more people use Informatica and because it's the most widely used platform we went with it because we knew we'd be able to get access to consultants.
What other advice do I have?
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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