What is most valuable?
It is highly customizable. A customer’s business processes are unique to their business and at times, standard business processes do not fit any ERP system.
Dynamics NAV can be customized to suit the client’s requirements, whether it be functionality, integrations, or interfaces. Newer versions of this solution also allow the end-user to make modifications to the user interface without going to the reseller.
How has it helped my organization?
We are resellers and this is the service we provide.
What needs improvement?
There are always ongoing improvements. Now that it is cloud-based, Microsoft is continuously working on this.
For how long have I used the solution?
I have used Microsoft Dynamics NAV for 20 years.
What do I think about the stability of the solution?
There have been no stability issues in the newer versions. The older versions, from years ago, had issues.
What do I think about the scalability of the solution?
We have not had scalability issues.
How are customer service and technical support?
Microsoft provides very, very good support.
Which solution did I use previously and why did I switch?
We did not have a previous solution.
How was the initial setup?
I am a certified installer, so installations are very simple to do.
What's my experience with pricing, setup cost, and licensing?
I do not get involved in pricing, as I am a technical architect.
Which other solutions did I evaluate?
We didn’t evaluate any other alternatives.
What other advice do I have?
It is a very good product. It is can be customized to business requirements without being too expensive.