Microsoft Exchange Online Protection Review

Protects our customers from spammers


What is our primary use case?

It's a spam filter and an antivirus solution. It protects our clients from spammers.

What is most valuable?

It has a really nice web-based administration console. Thanks to this, our clients are not tied to a particular server or workstation. They can just hit a URL anywhere in the enterprise and view the console.

The included patch management system is really good. It keeps itself up to date which is critical when you're dealing with anti-virus and spam filtering. Overall, I think it's really a great product.

What needs improvement?

It kind of has a heavy footprint — in terms of an implementation footprint. I think the implementation could be more streamlined. The implementation could be more flexible in terms of allowing users to pick and choose where they want to deploy.

Personally, I like to be able to pick and choose what I'm implementing and where I am implementing it in the environment instead of having to install the whole stack.

In the next release, I would like to see them add some features beyond just spam and anti-virus. Maybe some bulk email tools — in terms of being able to send them from within the environment. Send group emails, send information to the administration team; I'd like to see them add some MailChimp kind of functionality or mailing lists. 

Instead of just providing spam and anti-virus filtering, I'd like to see them add more feature functionality. The one thing that I don't like is that it's very much a point product. It just does what it does, very specialized. I think this industry as a whole is going away from point products and heading towards suites — integrated suites that do a number of different things. I think that they would be wise to fold this into a broader overall suite of products.

For how long have I used the solution?

I have been using Microsoft Exchange Online Protection for roughly 15-16 years. 

What do I think about the stability of the solution?

This solution is exceptionally stable. It scales excellently for what it's used for.

How are customer service and technical support?

The technical support is outstanding.

How was the initial setup?

The initial setup is straightforward. 

What was our ROI?

ROI-wise, this solution has been great.

What other advice do I have?

If you're interested in using this solution, make sure you understand the technical requirements and deploy it somewhere where it will have access both inside and outside that it needs. Inside, it needs to see the mail stores, and outside it needs to be able to download the packages that it needs to provide the spam and anti-virus filtering with protection.

Overall, on a scale from one to ten, I would give this solution a rating of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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