How has it helped my organization?
The product allows us to configure and manage the services we choose to provide and to offer the service to the customers. In our organization, there are at least ten people using this solution to service many customers. This solution is dependable for us and our clients and that is what we needed to have.
What is most valuable?
The most valuable features are those that involve the replication process and mirroring. These are very valuable for safeguarding data.
What needs improvement?
The product might be improved with additional features for encryption. I think they do not do enough with encryption and that would make it more flexible and useful.
I would also like to features that better support the product implementation with cloud solutions. If the problem we need to resolve is with cloud solutions, the product is not so easy compared to other products for easily integrating the cloud data. A cloud solution is important to implement.
For how long have I used the solution?
We have been using it for about ten years.
What do I think about the stability of the solution?
The stability of the solution is quite good. We do not have problems with the stability.
What do I think about the scalability of the solution?
The EF-Series is not the most scalable solution. However, I think it is a good compromise considering the features and the caliber of the solution for this type of model and how we use it.
How are customer service and technical support?
The support for the product is good. They are quick in the response and they are able to give us the correct person to resolve the issue that we are having. These are the most important things to look at when evaluating technical support. Because we have these two points we can evaluate the technical support as good. The response time is important. But the time and the skill they have to resolve the problem together make a difference.
How was the initial setup?
The setup was quite complex and required assistance.
What about the implementation team?
We installed the solution with the assistance of a consultant. That is mostly because we found that it is complex.
What other advice do I have?
I would rate this solution an eight out of ten. It has various small flaws like not being very scalable, difficult installation, lacking good encryption and better cloud support. However, we use it for what it is currently designed to do. From one to ten, I would say it earns a seven for the scalability and a seven for the stability. These things hurt the other things it does well.
Disclosure: I am a real user, and this review is based on my own experience and opinions.