We are an SMB, but for our client, it is a life saver.
We are an SMB, but for our client, it is a life saver.
There were no issues with stability.
There were no issues with scalability yet. However, our largest customer barely has 100 NBU clients.
On Veritas, the response time is good.
Our customers have used a very wide variety of options. However, almost all of them switched due to better handling time, straight line backup, recover windows, integration with BD, and better archiving options.
The initial setup varies from customer to customer. Most setups are straightforward, but they tend to be complex over time, due to adding DR sites, alternative media, and tuning backup times.
Personally, I'd tell them to make an inventory of what they want to backup, how often, and the size of backup and recovery windows. After that, we talk about how their requirements weigh in on the pricing/licensing. After that, then the real thing starts.
We evaluated several solutions, including free/open source options and we ran some trials.
Always leave room for more options.