Vision Helpdesk Review

We manage many clients/customers and before we used this software we did it all via email which became unmanageable.


Valuable Features

All features of this software are, in my opinion, perfect, but for me the best was the simple integration with Wordpress.

Improvements to My Organization

We manage many clients/customers and before we used this software we did it all via email which became unmanageable.

Room for Improvement

The self-hosted edition requires that a certain script be installed. The support team solved this issue, however.

Deployment Issues

Yes, as we opted for the self-hosted edition we found that our server did not have a certain script installed. We simply opened a ticket with their support team and the problem was solved within the hour. Just outstanding customer support.

Stability Issues

We've had no issues with stability.

Scalability Issues

We've had no issues with scalability.

Customer Service and Technical Support

Customer Service:

100 stars, probably one of the best I have experienced.

Technical Support:

Again, perfect!! Quick and easy to talk to.

Initial Setup

Simple - more simple than most other helpdesks out there.

Pricing, Setup Cost and Licensing

If your looking for an affordable solution for your business but want all the features of something you would expect to pay highly for, choose Vision Helpdesk! Trust me - you won't look back!

Other Solutions Considered

We evaluate many others including Kayako and also some subscription services. All of which did not compare to the features of Vision Helpdesk.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 visitor found this review helpful
Add a Comment
Guest
Sign Up with Email