VMware Service Manager Review

It needs to improve user roles and access rights. It provides us with improved maintenance cycles.


What is our primary use case?

Manufacturing execution systems (MES) for production sites (production declaration, shipment, logistics systems, and data transfer) on Windows server.

How has it helped my organization?

It provides us the following:

  • A better utilisation of the hardware 
  • More flexibility
  • Improved maintenance cycles
  • A system overview.

What is most valuable?

  • Flexibility
  • Graphical user interface (GUI)
  • Multi-language features
  • Stability over a long periods of time
  • Communication with an editor

What needs improvement?

  • Improvements of user roles and access rights
  • Time zone handling
  • Online help

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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