What is our primary use case?
We use it to provide and sell infrastructure as a service.
The performance for us is very good. Our infrastructure now is only solid-state disks, with two different levels. There is one for write-intensive and one for read-intensive. Our decision was to change traditional storage to vSAN.
What is most valuable?
One of the valuable features for us is the ability to restrict the performance capacity per client. Other solutions don't have this feature.
What needs improvement?
I would like to be able to limit IOPS.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
When we began with this product, we made some mistakes. But through collaboration with the vendor we were able to find a solution to the problems and, today, it is a stable solution.
What do I think about the scalability of the solution?
We have about 2,000 machines under this solution with about 100 hosts. It can scale beyond what our needs are. We have no problems with scalability.
How are customer service and technical support?
We have used technical support a lot for this product and for other VMware products. For vSAN, in the beginning, we used tech support intensively. The support is very good for us because we get technical support in Spanish, in Panama.
We are using the different levels of support for different kinds of problems. We are online with them and the response time is very good.
Which solution did I use previously and why did I switch?
We previously used traditional storage solutions such as HPE, Dell Compellent, Hitachi, and others. We did not use a software storage solution before vSAN.
How was the initial setup?
It depends on the project, but vSAN, in particular, is an easy setup.
What was our ROI?
Our model is different. Our interest is in how we provide a solution for our clients. vSAN results in indirect benefits for our clients because it helps us reduce costs. But the client does not necessarily know that vSAN is the product behind the solution.
What's my experience with pricing, setup cost, and licensing?
When we began the program with vSAN, it was more expensive than it is now. The price is improving over time. In addition, it includes more features in the same bundle. That is really good for us.
Which other solutions did I evaluate?
We compared it with Nutanix but Nutanix was so expensive for us because our infrastructure is not as high-end as in America. In Chile, it's lower-end. Also, because we are a service provider, the price of vSAN is not expensive for us. Other products, like Nutanix, don't have a program for service providers and the price is prohibitive for us.
What other advice do I have?
For me, vSAN is a nine out of 10. I don't know what could make it a 10 because I have not really compared it with other products in the last three years. Maybe today there are other products that are better. When we started using it three years ago, vSAN was, perhaps, a seven out of 10 but they have improved the features.
Which version of this solution are you currently using?