What is our primary use case?
We have the product that my team works on and we need to, for example, deploy the solution on running servers. That way, the client can access it and the QAs in our team could test it.
Also, we have some database servers other than the Windows Server. We use it for servers - indicators for better pages for better performance. We create the databases actually.
What is most valuable?
The remote session is really helpful due to the fact that we are using Windows on our machines. You can access the remote session easily on that server. There's also the database management tool that we use to run queries and show a relational database check. If there is some problem with the data we can see it.
It's good for performance testing on the actual app.
The scalability it offers is great. We can upgrade for the internal services. If we want to increase storage, or our clients do, the solution can accommodate that.
Overall it's really easy to use. It's like using Windows, yet with many other features.
The initial setup is very easy.
What needs improvement?
Sometimes we face some overload on servers. You need to request one of the IT to assist as there is no way that you can do a remote session on it. They need to intervene directly on the server. It has to be done manually. We also can't intervene ourselves as there is no way to log in remotely to the servers. That's why IT needs to get involved. It's a pain point for us as all you can really do is wait.
In a future release, it would be helpful if there were more tools to help us do some performance testing. The last time we needed to look for tools online and choose some third-party tools to analyze how the application is performing. If they could instead provide us with pre-installed tools, that would be better. There are some but they don't really give you the information that we are looking for.
For how long have I used the solution?
We've been using the solution for the last 12 months. We use it pretty much daily.
What do I think about the stability of the solution?
The stability is good. It's extremely reliable. We are using it in both the development phase and in production whenever we have a release for a client. It doesn't crash or freeze. There are no bugs or glitches.
It also provides multiple metrics that help us supervise the overall performance of the server based on data collected over the lifetime.
What do I think about the scalability of the solution?
For my own team, from our own premise, there are more than a hundred users at any given time on the solution. Sometimes there could be multiple deployments on one server.
We do have plans to increase usage. It comes with a variety of good features and it's quite useful to us.
How are customer service and technical support?
I haven't personally worked with technical support in any capacity. However, I have colleagues that have opened tickets and they don't have any complaints. They are helpful and reliable when dealing with our team.
How was the initial setup?
The initial setup was straightforward. There are some requests from the clients to use HTTPS and therefore we needed to test some certificates. The documentation thing for Amazon or Microsoft is really detailed at the center. It's easy to find the details you need.
What's my experience with pricing, setup cost, and licensing?
We do have a license from Microsoft.
I can't speak to how the subscription works however it's my understanding that it's paid yearly due to the fact that it's a large-scale scheme.
What other advice do I have?
We are just a customer and an end-user.
We have servers deployed within the company's headquarters right here in Tunis which we use for internal purposes. For other clients, it's deployed in other data centers, and they have access to them from our company.
I'd recommend this solution to other companies and users. There are some clients that require this particular server and there are some older solutions that require deployment on a Windows Server. That said, we've moved to .net code to support both Microsoft and Linux.
I'd rate the solution at an eight out of ten.
Which version of this solution are you currently using?