Atera Pros and Cons

Atera Pros

JL Carrillo
Network Administrator at a university with 51-200 employees
Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts.
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reviewer1264113
Owner with 1-10 employees
I would say it's the number one tool for all ITMS.
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Atera Cons

JL Carrillo
Network Administrator at a university with 51-200 employees
The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer.
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reviewer1264113
Owner with 1-10 employees
Having more freedom to perform identity access management would be great.
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