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Atera Pros and Cons

Atera Pros

Chief Technology Officer at Jetty IT Solutions
It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated.
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IT Manager at Dynamic Bradview Roofing
There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out.
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Director of Development at Cage Data
Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.
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Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,136 professionals have used our research since 2012.
Owner at Sytex Ltd.
Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money.
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IT Managed Service Provider at Principal PC Consulting, LLC
We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines.
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Lead at Lit IT Support
I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.
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CTO at Apex ICT
I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library.
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Network Administrator at a university with 51-200 employees
Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts.
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EJ
Owner with 1-10 employees
I would say it's the number one tool for all ITMS.
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Owner at Sytex Ltd.
All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.
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Atera Cons

Chief Technology Officer at Jetty IT Solutions
I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at.
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IT Manager at Dynamic Bradview Roofing
The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client.
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Director of Development at Cage Data
They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking.
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Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,136 professionals have used our research since 2012.
Owner at Sytex Ltd.
It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis.
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IT Managed Service Provider at Principal PC Consulting, LLC
The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them.
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Lead at Lit IT Support
There is definitely room for improvement with its automation capabilities.
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CTO at Apex ICT
The billing module has a standard layout which is too limited for my needs.
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Network Administrator at a university with 51-200 employees
The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer.
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EJ
Owner with 1-10 employees
Having more freedom to perform identity access management would be great.
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Owner at Sytex Ltd.
The solution is scalable. However, in the past, we did have some issues.
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Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,136 professionals have used our research since 2012.