We can do configurations remotely instead of going to the client's office, saving us time and money
What is our primary use case?
We are using Atera as a managing solution. I am an MSP. We provide our clients support services and protection. We are using Atera to get control on a machine, results, information, license keys, serial number information, performance on the machine, and rates of the hard drive, e.g., if it is SSD or HDD. Everything is possible to do. As well, we are running the background scripts without interrupting users. We are running the command line and PowerShell, if we require it. It seems like an easy, light tool to use.
Pros and Cons
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
What other advice do I have?
If you will not try it, you have no idea. If you have two green apples, and people say, "This apple will be sweet and a bit sour." You have to try to understand it. What exactly is sweet? What exactly is sour? It is exactly the same with RMM: You have to try it before you make a decision. There are tons of different RMMs on the market: NinjaRMM, ConnectWise, Autotask, Datto, etc. All of them are good, but you always need to take a look where someone is using it and who likes it. You have to think, "What will be easy?" and, "How can you serve the client?" So, try, look, and see. There are…