Calabrio WFM, Calabrio Workforce Management Pros and Cons

Calabrio WFM, Calabrio Workforce Management Pros

Gaye Stone
Customer Service Analyst/Scheduler at Tucson Electric Power
The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules.
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Calabrio WFM, Calabrio Workforce Management Cons

Gaye Stone
Customer Service Analyst/Scheduler at Tucson Electric Power
Being able to "publish" or rerun the schedule for only one agent would be ideal.
Give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world.
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