ConnectWise ScreenConnect Stability

SS
Technology and Logistics Director at a media company with 501-1,000 employees

I find ConnectWise Control to be a stable product. It's very, very rare for bugs, glitches, or performance issues to occur. No software is absolutely perfect, but every once in a while you'll just see something, e.g. the service is unavailable. This happens just once a year, and it's very, very short lived. It's just a matter of getting coffee, coming back, then it's fine.

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Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

So far, the stability has been a ten out of ten. We've had no problems.

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Jon McWilliams - PeerSpot reviewer
Senior Technology Specialist at CMIT Solutions

I rate the solution ten out of ten for stability.

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Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
ME
Principal Consultant at Ellnet

It is a stable solution.

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VD
IT System and Network Administrator at a maritime company with 10,001+ employees

The product works well and is quite reliable. For example, we've had a lot of IT systems in our environment and usually, with ConnectWise Control, we have only had one incident in three years. It runs well and just needs a one-time configuration.

Even after upgrading, we haven't had issues with bugs or glitches. It's been seamless so far.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

in the ten years that we've been using it, we've never had any issues with the system at all. I'd rate the reliability ten out of ten. 

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

The stability has been great.

I'd say it's pretty extensively used by the groups who rely on it as their primary tool. I don't know if we have any plans to extend this product, specifically, but we are looking into implementing some of the other ConnectWise tools.

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

The solution is super stable. I have never had a problem with it. 

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it_user305649 - PeerSpot reviewer
Network Admin at a hospitality company with 10,001+ employees

Being public internet based, the usual connectivity issues are present, but it seemed to be fine.

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RS
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company

We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop. 

I have a client where we just manage their 12 servers, and it will shut off on six of them. So we'll remote into one of the servers that is working, and then we have to do remote-desktop to the other servers and rerun the ConnectWise service, and it will come back up. So we have issues with ConnectWise running on servers, and here I am talking about the unattended access software.

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RH
IT Manager

There were no issues with stability.

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it_user493377 - PeerSpot reviewer
President at IBF Consulting

I did not encounter any issues with stability.

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PC
Owner

There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.

The lagging can be attributed not necessarily ScreenConnect, but the internet connection on the other end. Therefore, I have not had any stability issues with being kicked out or anything. I have had some stability issues with the app on my phone. Though when working from the PC, I really do not have any issues.

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MM
Senior Marketing Analyst at a comms service provider with 10,001+ employees

It works great. I have never had an issue. I have never had it kick me out for no reason. I have never had any downtime.

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AW
IT Manager

No stability issues at all.

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it_user577335 - PeerSpot reviewer
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees

So far, the only stability issues that were found have been due to the bandwith issues on the other end. There have been a few instances where the screen will not display unless we blank out the user's screen but that may have just been due to a bad connection.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

The solution is unbelievably stable. There was only one instance where we had an outage. It was a planned outage from ConnectWise themselves, where they notified us upfront that between certain hours the service would not be available. That only ever happened once. Other than that, it's always been available. They always notify us upfront when there's going to be a system update. What we like about it, is it updates itself and all agents running with our various clients automatically.

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AH
CTO at Hanatech

It's hard to discuss stability just yet. We're new to the product and it has only been a few months. We need more time to properly evaluate it before we would be able to discuss its quality in that respect.

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RF
Works at a tech company

I have never had a stability problem. There was a period of a day or so once, a few months ago, when they had just become ConnectWise, that the responsiveness of their web-based servers was slow. Then they fixed that, so I'm guessing that was just the joys of rebranding.

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it_user487569 - PeerSpot reviewer
Principal at a healthcare company with 501-1,000 employees

The CPU use on both systems has been the lowest I've seen - on par with Windows Remote Desktop and TeamViewer.

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it_user886185 - PeerSpot reviewer
CEO

Once, after I had changed my security settings, the database data was corrupted.

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it_user879279 - PeerSpot reviewer
Dentist at a wellness & fitness company

When I have accessed software, it's worked. That's all I know. When I call my IT guy, and say, "Hey, we're having a problem," he can access what he needs and be able to see it within moments, so I don't have any problems with that.

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it_user877137 - PeerSpot reviewer
System Administrator/Engineer

One or two versions before, we saw a problem with live view. The name was dropping from the connected client, or it would change. Now it is okay.

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SA
Manager of Implementation and Support

No issues with stability.

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it_user879282 - PeerSpot reviewer
Owner

No issues with stability.

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it_user551919 - PeerSpot reviewer
Senior System Administrator at a tech company with 51-200 employees

We have not had any stability issues.

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it_user487545 - PeerSpot reviewer
Director of Information Technology at a hospitality company with 51-200 employees

We've had no issues with the stability.

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it_user490680 - PeerSpot reviewer
IT Admin at a tech company with 501-1,000 employees

As I've written, it has some stability issues. The file it generates doesn't always work. Sometimes it works just fine, but sometimes - I'm guessing because of the different operating systems, and different software configurations - it has some bugs, stability issues you might say.

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it_user487575 - PeerSpot reviewer
Franchise Operations Specialist at a recreational facilities/services company with 501-1,000 employees

We've had no issues with the stability.

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it_user882267 - PeerSpot reviewer
IT Network Specialist at a educational organization

No issues with stability.

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it_user488754 - PeerSpot reviewer
Sage X3 Consultant at a tech services company with 51-200 employees

We haven't experienced any issues. Even when the client had speed limitations on broadband, ScreenConnect just dealt with it.

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it_user488757 - PeerSpot reviewer
CTO at Techexeconline.com

I've had no issues whatsoever, the application is very easy to deploy and very responsive.

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it_user701448 - PeerSpot reviewer
Founder
it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

No stability issues.

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it_user701469 - PeerSpot reviewer
IT & Operations at a consumer goods company with 51-200 employees
Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.