ConnectWise ScreenConnect Stability
SS
Steve Schick
Technology and Logistics Director at a media company with 501-1,000 employees
I find ConnectWise Control to be a stable product. It's very, very rare for bugs, glitches, or performance issues to occur. No software is absolutely perfect, but every once in a while you'll just see something, e.g. the service is unavailable. This happens just once a year, and it's very, very short lived. It's just a matter of getting coffee, coming back, then it's fine.
View full review »So far, the stability has been a ten out of ten. We've had no problems.
View full review »I rate the solution ten out of ten for stability.
View full review »Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
ME
Matt Ellery
Principal Consultant at Ellnet
It is a stable solution.
VD
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company with 10,001+ employees
The product works well and is quite reliable. For example, we've had a lot of IT systems in our environment and usually, with ConnectWise Control, we have only had one incident in three years. It runs well and just needs a one-time configuration.
Even after upgrading, we haven't had issues with bugs or glitches. It's been seamless so far.
View full review »in the ten years that we've been using it, we've never had any issues with the system at all. I'd rate the reliability ten out of ten.
View full review »The stability has been great.
I'd say it's pretty extensively used by the groups who rely on it as their primary tool. I don't know if we have any plans to extend this product, specifically, but we are looking into implementing some of the other ConnectWise tools.
View full review »The solution is super stable. I have never had a problem with it.
View full review »Being public internet based, the usual connectivity issues are present, but it seemed to be fine.
View full review »RS
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
I have a client where we just manage their 12 servers, and it will shut off on six of them. So we'll remote into one of the servers that is working, and then we have to do remote-desktop to the other servers and rerun the ConnectWise service, and it will come back up. So we have issues with ConnectWise running on servers, and here I am talking about the unattended access software.
View full review »RH
ITManage9068
IT Manager
There were no issues with stability.
View full review »I did not encounter any issues with stability.
View full review »PC
Paul Christian
Owner
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
The lagging can be attributed not necessarily ScreenConnect, but the internet connection on the other end. Therefore, I have not had any stability issues with being kicked out or anything. I have had some stability issues with the app on my phone. Though when working from the PC, I really do not have any issues.
View full review »MM
SeniorMaf57a
Senior Marketing Analyst at a comms service provider with 10,001+ employees
It works great. I have never had an issue. I have never had it kick me out for no reason. I have never had any downtime.
View full review »AW
Andy Warner
IT Manager
No stability issues at all.
View full review »So far, the only stability issues that were found have been due to the bandwith issues on the other end. There have been a few instances where the screen will not display unless we blank out the user's screen but that may have just been due to a bad connection.
View full review »The solution is unbelievably stable. There was only one instance where we had an outage. It was a planned outage from ConnectWise themselves, where they notified us upfront that between certain hours the service would not be available. That only ever happened once. Other than that, it's always been available. They always notify us upfront when there's going to be a system update. What we like about it, is it updates itself and all agents running with our various clients automatically.
View full review »AH
Ali Hamidi
CTO at Hanatech
It's hard to discuss stability just yet. We're new to the product and it has only been a few months. We need more time to properly evaluate it before we would be able to discuss its quality in that respect.
View full review »RF
Reviewer872712
Works at a tech company
I have never had a stability problem. There was a period of a day or so once, a few months ago, when they had just become ConnectWise, that the responsiveness of their web-based servers was slow. Then they fixed that, so I'm guessing that was just the joys of rebranding.
View full review »The CPU use on both systems has been the lowest I've seen - on par with Windows Remote Desktop and TeamViewer.
View full review »Once, after I had changed my security settings, the database data was corrupted.
View full review »When I have accessed software, it's worked. That's all I know. When I call my IT guy, and say, "Hey, we're having a problem," he can access what he needs and be able to see it within moments, so I don't have any problems with that.
View full review »One or two versions before, we saw a problem with live view. The name was dropping from the connected client, or it would change. Now it is okay.
View full review »SA
Sanjay Ahluwalia
Manager of Implementation and Support
No issues with stability.
View full review »No issues with stability.
View full review »We have not had any stability issues.
View full review »We've had no issues with the stability.
View full review »As I've written, it has some stability issues. The file it generates doesn't always work. Sometimes it works just fine, but sometimes - I'm guessing because of the different operating systems, and different software configurations - it has some bugs, stability issues you might say.
View full review »We've had no issues with the stability.
View full review »No issues with stability.
View full review »We haven't experienced any issues. Even when the client had speed limitations on broadband, ScreenConnect just dealt with it.
View full review »I've had no issues whatsoever, the application is very easy to deploy and very responsive.
View full review »No stability issues.
View full review »Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.