CrossBrowserTesting Reviews

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Maggie Jones
Vendor
QA Automation Engineer and Web Developer at a tech vendor with 201-500 employees
May 29 2018

What is most valuable?

What sets CrossBrowserTesting apart from the rest is their ability to quickly respond to the needs of their customers. Every time I contacted support with a feature that I really needed, they were able to enhance their offerings to… more»

How has it helped my organization?

The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA. We can access a specific browser/OS/device configuration extremely quick and our clients benefit… more»

What needs improvement?

The "Getting Started" documentation for Selenium testing could be improved. I was able to figure it out fairly easily, but I imagine some people might have trouble.

If you previously used a different solution, which one did you use and why did you switch?

We previously used Sauce Labs. They were too expensive and their support team was always opaque in their answers to our questions.

Which other solutions did I evaluate?

I tried Sauce Labs and BrowserStack.
Michael Hutchison
User
Web Specialist at a healthcare company with 1,001-5,000 employees
Aug 26 2019

What is most valuable?

Static screenshots are the feature most often used, because they are a simple method of detecting problems. I can run a page through the screenshot tool, then send a URL with the results to my team. Though it is probably a minor part of what CBT does, I find it the most useful.

How has it helped my organization?

Our site's conversion from a static to an adaptive flexible layout was a major goal for our web site, and CrossBrowserTesting was an invaluable tool for trying out that new code. Cross-device testing was essential. We could not have been certain that we would have achieved our goal without it.

What needs improvement?

The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a… more»

What's my experience with pricing, setup cost, and licensing?

We originally had a huge license where every member of our team a sign-in for the tool, but found that was overkill. We don't use anywhere near the number of minutes we were paying for, so we scaled it back to one ID for the person who does the testing. I'd say start small and expand if you find you… more»
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marketacumen
User
President at a tech consulting company with 1-10 employees
Oct 29 2018

What is most valuable?

* Live browser testing: Testing customer issues. * Selenium access: Automated testing of the administrative interface, as well as automatic testing for new JavaScript releases of our tracking snippet. * The screen shot portal is essential… more»

How has it helped my organization?

We would not be able to provide our services without their tools. Their tools, or ones like it, are absolutely essential for us to provide high quality and continuous integration for our services.

What needs improvement?

Web user interface is "heavy" and slow to load. Some browser configurations do not work at all times. Account limits do not allow you to queue jobs - you must wait to submit until jobs complete. Could use improvements in ability to tag on… more»

If you previously used a different solution, which one did you use and why did you switch?

We previous use BrowserCam, and they went out of business.

Which other solutions did I evaluate?

We did evaluate others, but I do not recall the competition. CrossBrowserTesting offered the best value for its price.
Real User
User
Apr 26 2019

What is most valuable?

The most valuable feature is that it gives us "real" OS devices that are available to test. On top of that, we don't have to ensure that all of the devices are up to date.

How has it helped my organization?

This solution helps lower the overhead cost associated with buying multiple devices. It saves time because we are not constantly upgrading to the latest OS on each device.

What needs improvement?

I have had quite a few issues trying to use a virtual machine to test our application on. Sometimes it will freeze or not respond. I cannot log in to our application because the VM does not always… more»

What's my experience with pricing, setup cost, and licensing?

The cost of this solution depends on size and demand.

If you previously used a different solution, which one did you use and why did you switch?

We did not use a solution prior to this one.

Which other solutions did I evaluate?

We did not really evaluate other options before selecting this one.
Dylan Goldade
Real User
QA Analyst / Software QC at Quartzy, Inc
Jun 13 2018

What is most valuable?

I use the screenshot functionality most frequently and live testing on occasion. I have also used the record and replay functionality once or twice. With screenshots, I… more»

How has it helped my organization?

This solution improves the customer experience using Quartzy. It has saved us time and money on our web app. It would taken time to look across many devices and browser… more»

What needs improvement?

A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc.

What's my experience with pricing, setup cost, and licensing?

The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display.

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution.

What other advice do I have?

Go for it!

Which other solutions did I evaluate?

We also looked at Selenium, Rainforest QA, and BrowserStack.
Real User
Software Quality Assurance Engineer
May 16 2019

What is most valuable?

Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms. Live testing with the previous history of test cases is a… more»

How has it helped my organization?

This solution helps in the functional verification and regression testing phases of our product, as our solution is used on multiple OS/mobile/browser combinations. Using CrossBrowserTesting, we run… more»

What needs improvement?

It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish. It would be helpful to have more help notes or videos… more»

What's my experience with pricing, setup cost, and licensing?

It is worth the pricing as the product is supported on multiple platforms and browsers.

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to this.

Which other solutions did I evaluate?

We did not evaluate other solutions.
Real User
User
Sep 26 2019

What is most valuable?

We have saved the cost to buy in house devices. Real device sessions instead of simulators Screenshot test across the web and mobile devices at once which returns images… more»

How has it helped my organization?

Due to serious testing needs across platforms and devices; we found CrossBrowserTesting a useful tool as it has the capability for functional testing, UI testing… more»

What needs improvement?

Automated testing could be improved. Test management feature where tests could be scripted. Data-driven testing could be added.

What's my experience with pricing, setup cost, and licensing?

Buying a license is cheaper than procurement of in house devices and there is no maintenance cost either.

If you previously used a different solution, which one did you use and why did you switch?

We used Telerik Test studio for CrossBrowserTesting but found CrossBrowserTesting miles better instead.

What other advice do I have?

Agile Support Test script feature Graphical Test Reports Dashboard Widgets

Which other solutions did I evaluate?

Yes, we compared with Test Studio
Shatskiy Kirill
Real User
Javascript Developer at a tech vendor with 201-500 employees
May 31 2018

What is most valuable?

At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development. Live testing helps us to debug problems across all browsers.

How has it helped my organization?

During first test stages of implementation, CrossBrowserTesting's live testing was helpful because my company is more about the server's programming and we do not have real devices for the manual testing of the UI. Then, when I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration.

What needs improvement?

A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS. I would like CrossBrowserTesting's engineers to deal with this issue.
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371,355 professionals have used our research since 2012.

CrossBrowserTesting Questions

What is CrossBrowserTesting?

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

  • Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
  • Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.
CrossBrowserTesting customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

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