CrossBrowserTesting Reviews

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Michael Hutchison
User
Web Specialist at Mayo Clinic
Jul 07 2020

What is most valuable?

Static screenshots are the feature most often used, because they are a simple method of detecting problems. I can run a page through the screenshot tool, then send a URL with the results to my team. Though it is probably a minor part of what CBT does, I find it the most useful.

How has it helped my organization?

Our site's conversion from a static to an adaptive flexible layout was a major goal for our web site, and CrossBrowserTesting was an invaluable tool for trying out that new code. Cross-device testing was essential. We could not have been certain that we would have achieved our goal without it.

What needs improvement?

The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a… more»

What's my experience with pricing, setup cost, and licensing?

We originally had a huge license where every member of our team had a sign-in for the tool, but found that was overkill. We don't use anywhere near the number of minutes we were paying for, so we scaled it back to one ID for the person who does the testing. I'd say start small and expand if you find… more»
marketacumen
User
President at Market Acumen, Inc.
Oct 29 2018

What is most valuable?

* Live browser testing: Testing customer issues. * Selenium access: Automated testing of the administrative interface, as well as automatic testing for new JavaScript releases of our tracking snippet. * The screen shot portal is essential… more»

How has it helped my organization?

We would not be able to provide our services without their tools. Their tools, or ones like it, are absolutely essential for us to provide high quality and continuous integration for our services.

What needs improvement?

Web user interface is "heavy" and slow to load. Some browser configurations do not work at all times. Account limits do not allow you to queue jobs - you must wait to submit until jobs complete. Could use improvements in ability to tag on… more»

Which solution did I use previously and why did I switch?

We previous use BrowserCam, and they went out of business.

Which other solutions did I evaluate?

We did evaluate others, but I do not recall the competition. CrossBrowserTesting offered the best value for its price.
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Real User
Manager, Web Development at a retailer with 1,001-5,000 employees
Jan 09 2020

What is most valuable?

Being able to test across actual devices is key. Without seeing how your site really works against an older device and/or browser, you can't truly know if your customers will have a good, poor, or bad experience. Device emulators within a browser can only do so much and at the end of the day, they… more»

How has it helped my organization?

We've seen an improvement in functionality across browsers. We're able to find where alignment is off or functionality is failing due to some "feature" with a specific browser. Being able to find issues before the customer does is key. The snapshots of what the site looks like at any given time give… more»

What needs improvement?

This solution would benefit from faster testing and support for more devices.

What other advice do I have?

Being able to test against our local development machine is key too. We don't pollute our QA server until we're ready for actual QA and we can find out what's going on much quicker than a check-in/deploy/test/redo cycle that would normally be needed if it weren't for the ability to test locally… more»
Real User
User
Apr 26 2019

What is most valuable?

The most valuable feature is that it gives us "real" OS devices that are available to test. On top of that, we don't have to ensure that all of the devices are up to date.

How has it helped my organization?

This solution helps lower the overhead cost associated with buying multiple devices. It saves time because we are not constantly upgrading to the latest OS on each device.

What needs improvement?

I have had quite a few issues trying to use a virtual machine to test our application on. Sometimes it will freeze or not respond. I cannot log in to our application because the VM does not always… more»

What's my experience with pricing, setup cost, and licensing?

The cost of this solution depends on size and demand.

Which solution did I use previously and why did I switch?

We did not use a solution prior to this one.

Which other solutions did I evaluate?

We did not really evaluate other options before selecting this one.
Vendor
Software Quality Assurance Engineer
May 16 2019

What is most valuable?

Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms. Live testing with the previous history of test cases is a… more»

How has it helped my organization?

This solution helps in the functional verification and regression testing phases of our product, as our solution is used on multiple OS/mobile/browser combinations. Using CrossBrowserTesting, we run… more»

What needs improvement?

It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish. It would be helpful to have more help notes or videos… more»

What's my experience with pricing, setup cost, and licensing?

It is worth the pricing as the product is supported on multiple platforms and browsers.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this.

Which other solutions did I evaluate?

We did not evaluate other solutions.
Real User
User
Sep 26 2019

What is most valuable?

We have saved the cost to buy in house devices. Real device sessions instead of simulators Screenshot test across the web and mobile devices at once which returns images… more»

How has it helped my organization?

Due to serious testing needs across platforms and devices; we found CrossBrowserTesting a useful tool as it has the capability for functional testing, UI testing… more»

What needs improvement?

Automated testing could be improved. Test management feature where tests could be scripted. Data-driven testing could be added.

What's my experience with pricing, setup cost, and licensing?

Buying a license is cheaper than procurement of in house devices and there is no maintenance cost either.

Which solution did I use previously and why did I switch?

We used Telerik Test studio for CrossBrowserTesting but found CrossBrowserTesting miles better instead.

What other advice do I have?

Agile Support Test script feature Graphical Test Reports Dashboard Widgets

Which other solutions did I evaluate?

Yes, we compared with Test Studio
Real User
User
Mar 04 2019

What is most valuable?

I am frequently using live testing to verify the UI in different devices and IE browser. Also, I've started using a screenshot, but it is not very useful for me, since the page does not load properly without loading another CSS file.

How has it helped my organization?

It helps to speed up the process to test the product in different devices and browsers, making it easy to troubleshoot some issues.

What needs improvement?

* The speed to connect to mobile devices needs improvement, and sometimes the connection fails. * Possibility to use web inspector in all devices (it is not available for OS devices). * Also, easy access to run local files. I need to run a CSS file before loading the website, and sometimes, it does… more»

Which solution did I use previously and why did I switch?

I had used BrowserStack; we switched to CBT because it is easy to have parallel users.
hima
User
User at R & L Carriers
Aug 05 2018

What is most valuable?

The ability to choose from many devices is the best feature. It also supports browsers and offers version selection to cover what we need.

How has it helped my organization?

CrossBrowserTesting improved my organization because it eliminates the need for a physical device with a tester to cover our used browsers. This saves the company money and time.

What needs improvement?

Sometimes the testing is slow. The loading time could be improved for faster performance.

What's my experience with pricing, setup cost, and licensing?

It isn't very pricey and it always has a great support system available.

Which solution did I use previously and why did I switch?

We had to use a physical device which was not available. We also had other technical problems that delayed testing time.

Which other solutions did I evaluate?

No, my company chose, and I feel that they have made the best choice.
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User Assessments By Topic About CrossBrowserTesting

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CrossBrowserTesting Questions

What is CrossBrowserTesting?

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

  • Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
  • Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.
CrossBrowserTesting customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

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