Google Vault Overview

Google Vault is the #2 ranked solution in our list of top eDiscovery software. It is most often compared to Mimecast Mailbox Continuity: Google Vault vs Mimecast Mailbox Continuity

What is Google Vault?

Google Vault lets you retain, hold, search, and export data to support your organization’s archiving and eDiscovery needs. Vault supports:

  • Email messages
  • Chats in classic Hangouts with history turned on and Google Talk chats that are on the record
  • Google Groups
  • Files in Google Drive and Team Drives
  • Conversations in Hangouts Chat

Vault is entirely web-based, so there's no need to install or maintain any software. Vault is included with G Suite Enterprise, Business, Education, or Drive Enterprise edition. (Compare editions) Or you can buy Vault licenses for an additional $5 per user, per month.

Google Vault Buyer's Guide

Download the Google Vault Buyer's Guide including reviews and more. Updated: June 2021

Google Vault Customers

Broadcom, Dr. Agarwal’s Eye Hospital, Globeflight, Maven Wave, McClatchy, NII Holdings, Safetec, Sheboygan County

Google Vault Video

Pricing Advice

What users are saying about Google Vault pricing:
  • "Last year, the price was randomly increased and our customers were really facing a challenge around this. Google launched new pricing under different plans, where formerly there were only three plans, and now there are four, each with their own separate usage allowances. I think it's good, though. The basic plan is now the Business Starter plan, and many customers find this plan very convenient and minimal in price. Overall, the pricing for all the plans is good."
  • "Google Vault comes as part of a package deal for us."

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Swapnil Dassi
Sr. Google Cloud Engineer at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Helps large companies with many employees keep track of important business emails and data

What is our primary use case?

One of my main use cases for Google Vault is helping customers to export data from Gmail, whether they want to move the data from one Gmail account to another, or for other reasons. Another common use case is for searching for information within Gmail and other products in Google Workspace. We often get users who are facing some kind of challenge like not having enough storage space to backup their Workspace data, and this situation might be better solved by using Google Vault. Thus, we come in and ask the customer if they would like us to upgrade their plan and enable Google Vault to help… more »

Pros and Cons

  • "In my opinion, the search functionality is the best feature. With Google Vault, we can quickly search for any email within Gmail accounts. And then we can get further information, such as if you want the full header or want to know any extra details about the emails."
  • "Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user. As a reseller, our customers demand a lot from their Google products, and exporting is one area where there's a lot of improvement needed."

What other advice do I have?

I would advise others who are using Google Workspace to get to know what's possible and what's not with regard to data backups from the beginning. When purchasing Google Workspace, you should know what your backup options are when it comes to Google Vault, and whether they are adequate, before it's too late. Rather than rushing at the last minute, it's better to get that feature and understand that feature from the get-go. On a cautionary note, Google Vault captures all the data related to your mails, chats, Google Drive, and so on, so if you are sharing any personal or confidential…
Tyler Evans
Information Technology Manager at Powercomm Construction Inc.
Real User
Top 5Leaderboard
Provides us risk and liability mitigation, with helpful archive search capabilities

What is our primary use case?

We use this solution for the storage and retention of emails and other data. We are a construction company and we store past emails as part of our security process. This is important because we don't always know what an employee is going to send. So, we keep everything backed up in the vault and it stays there for as long as we need it, to do any type of forensics work if needed. Another use case that I was looking at is the storage of videos posted inside G Suite or Google Workspace. However, I have not yet started to work on that.

Pros and Cons

  • "The most valuable features are automatic document and email retention."
  • "The knowledge base is not as in-depth as it should be."

What other advice do I have?

My advice is that if you have G Suite, then use Google Vault. It will certainly save you a headache. On the other handle, if you do not have the Google Suite then I would not recommend using it. Early on, when I started using Google Vault, it taught me that it allows for risk mitigation and liability mitigation because you have exact copies of emails sent or documents that are sent out, and you have a paper trail that can be used if need be. I would rate this solution a ten out of ten.
Learn what your peers think about Google Vault. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
512,221 professionals have used our research since 2012.
MA
Google Workspace Expert at Freelancer
Real User
Top 10
Easily search for and restore lost or deleted data

What is our primary use case?

I use Google Vault for data retention. For example, say I have my Google respite services and I want to retain data from Gmail, Google Drive, Google Chat — that's where Google Vault comes in. Whenever I want to back up or archive all the data that I have, I export it and save it in Google Vault. My company employs a lot of people and they all support Google Vault. Not just Google Vault, but all of the Google services — Google Vault is just one of our supporting products — it's one of the services that we troubleshoot.

Pros and Cons

  • "Google Vault acts as a great method for retrieving files from Google Drive and Gmail."
  • "Searching could be improved. There's a lot of limitations when searching with Google Vault."

What other advice do I have?

Before your organization starts using Google Vault Services, make sure that the person that will handle the retention and the solution is very knowledgeable about the product. You need to understand the settings — some are straightforward, others are not. The person who is in charge should be knowledgeable about Google Services as a whole, not just Google Vault. An organization needs retention rules because they apply to every organization. Someone with an IT background would make a good fit. Overall, on a scale from one to ten, I would give Google Vault a rating of ten. It's a very useful…
Alexa Garcia López
Software Analyst Engineer at EPAM Systems
Real User
Top 5Leaderboard
Ability to easily search for and indefinitely retain data is excellent; very user friendly

What is our primary use case?

Our company mainly provides engineering support for customers using Google Vault. We are based in Mexico but also service other countries. Our work is all remote. We are vendors and I'm a software analyst engineer.

Pros and Cons

  • "Search feature is valuable for our customers."
  • "eDiscovery could be improved with additional information and an easier way to retain it."

What other advice do I have?

One of our recommendations to customers is to really take a look into the articles that Google provides publicly. They can also get access to videos that are really user friendly and helpful. I think right now Google Vault is well structured. It's important to read the requirements because even though the customers may think they have all the requirements, they have to really take a look that the version in their system is always updated. My most important advice is to save all your information, including what's been deleted because once it's gone, it's gone. I would rate this solution a nine…
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Buyer's Guide
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