Hornbill Systems Supportworks Overview

Hornbill Systems Supportworks is the #20 ranked solution in our list of top IT Service Management (ITSM) tools. It is most often compared to ServiceNow: Hornbill Systems Supportworks vs ServiceNow

What is Hornbill Systems Supportworks?
Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.

Hornbill Systems Supportworks is also known as Supportworks.

Buyer's Guide

Download the IT Service Management (ITSM) Buyer's Guide including reviews and more. Updated: March 2021

Hornbill Systems Supportworks Customers
Aylesbury Vale District Council
Hornbill Systems Supportworks Video

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Senior Supportworks Consultant at a construction company with 1,001-5,000 employees
Aug 12, 2015
Locally installed versions of it provide an impressive range of customizations, but the customer portal is dated and and functionally limited.

What other advice do I have?

Do as much of the work and customizations yourself as you can. Learn as much as you can about the product.
Buyer's Guide
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