IBM BPM Benefits

John Bucknavage
Business Development Management at a tech services company with 1,001-5,000 employees
Having good experience with the portfolio of IBM products, we have the capability of leveraging them, and part of our practice is to take our clients through the journey, very specifically mapping out the approach for each client. We don't have a niche solution, but rather we are true partners, much like we find with the IBM portfolio of products. We are true partners in leveraging only those which are relevant, applicable, and can add a progressive value. A lot of times, we want to give them the leadership but we base that upon rock-solid capabilities of the delivery in the IBM portfolio. As an example of the impact on a customer's ability to change or update processes, one customer, in particular, wanted to link the front-end through the enterprise. The BPM solution frameworks that we were able to provide them through the IBM portfolio, they have enabled them to lock in from the back-end processes through the middleware to the front-end, so they can go to market and sell their company. View full review »
Luis Yndigoyen
Partner at a tech services company with 11-50 employees
It excels at analytics. It provides visibility across all activities of a company's processes and performance. It shows the activities, who is performing the activities, and all the values around the activities: the when, how much, and how many. It helps improve your process through continual measurement. The idea is to have a flexible process without too much programming. View full review »
Jay Birchmeier
Client Engagement Manager at a tech services company with 11-50 employees
The vision of what BPM can bring to our clients to be able to manage workflow quickly, efficiently, and to get visibility, that's what the IBM suite provides us. Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software. View full review »
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
427,071 professionals have used our research since 2012.
Managing Director at a tech services company with 51-200 employees
The main business benefits, at the highest level, are to improve the customer experience and operational efficiency. Sometimes, you can't do one without the other. I am trying to improve how customers interact with organizations. These days, everybody has many channels through which they arrive. For example, even in this day and age, a lot of very large companies have siloed operations across channels, which leads to a disjointed customer experience. We use it as a client workflow platform, because it is designed for improving client-facing and internal processes. There are other uses for the platform: rapid application development, low code development, and high performance application. View full review »
Nick Laughton
Principal Consultant at a tech services company
The main benefits would be getting previously undocumented processes under control, improving efficiency, eliminating redundant work, and a few of them being able to achieve some sort of compliance requirement. Our customers use the solution as a workflow platform to manage their processes. They typically model processes with human and system activities. Then, they use the workflow engine to coordinate those activities making sure work progresses, providing visibility metrics and tracking. With a regional bank, they used it to update some of their back-end processes for their credit division. It definitely enabled them to change their processes and become more efficient. We have used it in conjunction with operational decision manager, in several cases. View full review »
Chief Enterprise Architect at a insurance company with 201-500 employees
We have several companies within our group. The group that develops this product also customizes it further for other customers. We provide this solution to customers like banks, hospitals, etc. They tell us that the product is very stable and very robust. View full review »
Harry Mavrakis
Head of IT System Integration at a financial services firm with 10,001+ employees
IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes. Part of the benefit is due to the automated execution and the other part is due to linking tasks and their specific processes. View full review »
Ashish Singh
Solution Architect at Datamatics Global Services Limited
This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters. View full review »
Group Manager at a insurance company with 10,001+ employees
It allows the business to make changes going forward. It gives them a bit more power and accountability for some of their processes. View full review »
Uriel Zamora
Technical Service Advisor at PPG Industries
* Traceability * Fewer humans errors. View full review »
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
427,071 professionals have used our research since 2012.