Our organization has improved by using IBM BPM because our development time has reduced and connectivity improved.

Our customers have experienced a lot of benefits. So now, they have automation in place to implement internally or externally in their environment. This has enhanced the customer experience and made it good. The product has many BPM tools, which help eliminate bits of work. Also, information is now available and accessible according to their security or role in their businesses. They can now increase their process in the Middle East. They also do manual work using the tool. The tool also helps them ensure that they are able to follow policy compliance. In short, the tool helps in a digital transformation, and so IBM BPM increases the efficiency of our clients. All of the aforementioned reasons increase the revenue of our clients and our company.

In my Organization, we have a lot of business cases to bring to the BPM Platform. We bring all most workflow like ATM Operation, Loan process for Business Banking and Retail banking.

Right now we're about eight months in, and the processes are long. They can take multiple weeks, so we haven't had a chance to go through a number of those to realize the benefits. But just word of mouth, and talking to people using it, they're seeing value in more efficiency in the steps that they're working through, they have documentation presented to them. Word of mouth has been great, but we haven't actually seen the numbers yet because it's just been implemented recently.

It is having an impact on our ability to change or update our processes. There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date. That's been a great way for them to make those changes quickly as they need to.

It streamlines processes, benefits other projects, and integrates with other solutions.

It has improved my organization quite a bit. It brought awareness to what our business processes are, even to the business side, who did not necessarily know what they are.

There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before.

It is helpful in processing at least 200K claims, so during open enrollment it's huge for our company.

It saves a lot of manual work, a lot of data entry work. That's how it has positively impacted our processes.

The process is important. The processing functionality makes it easy to change processes and workflows easily. This is useful as our business is in constant transformation and is constantly changing. We have an internal team that knows the product well regarding BMP, and we do not often need the intervention or further support of IBM.

In terms of the process automation and the workflow improvement, although, as I said earlier, we did not re-engineer the process, just the fact that there are lots of times when there is back-and-forth between the branch staff and the back office staff. So all of that, now that it is all automated on the workflow, has significantly reduced the turnaround time for the loan application. Previously, if it used to take anywhere between 10 to 12 days on average, now it takes between two to three days on average.

• Easy to use
• Easy to develop
• It is transparent to business users because it is mostly picture based modelling.
• Easy for people to understand what the application is doing.

It's ability to hand over processes. There are stages of the process from one user to another, and also the ability of keeping a session. Because I'm in a financial institution, where you are originating an account for a customer and could possibly frustrate a customer. You have to keep the account's permissions process simple.

Previously, you find that 115 in the system would be for onboarding, and that was how to engage the customer's profile. Then, you have to engage with multiple other systems to actually pay that account.

The nice thing about the BPM is that it is able to hold all of those sessions to say, "Okay, this is one, two, three, then I take this process and hand it over to another system, which will also do some work, then once they are done they come back and then I pass on the information to another system."

So, the integration that the different systems use, it's what has been most valuable.

Helps automate processes, also it easily manages and tracks the business processes. It has the ability to have a view of the performance on each process so you can identify the possibility of optimisation.

It enabled the development of a new safety critical equipment testing database and the integration of this with the inventory management system and the asset management system. As more systems are integrated, this solution enables a spider web (network) of the business processes so as to develop over time, creating greater levels of efficiency and effectiveness.

IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes. Part of the benefit is due to the automated execution and the other part is due to linking tasks and their specific processes.

We are creating a new box because we have all these forms. They have to be signed, therefore we have not been able to take advantage of the ease of deployment. However, we now have separate boxes, which do not need all the same approvals in order to get something into production. You can just put it in whenever you need to.

The audit functionality.

IBM BPM has had an impact on our ability to change or update our processes in a good way. We have improved our process with it.

Having good experience with the portfolio of IBM products, we have the capability of leveraging them, and part of our practice is to take our clients through the journey, very specifically mapping out the approach for each client. We don't have a niche solution, but rather we are true partners, much like we find with the IBM portfolio of products. We are true partners in leveraging only those which are relevant, applicable, and can add a progressive value. A lot of times, we want to give them the leadership but we base that upon rock-solid capabilities of the delivery in the IBM portfolio.

As an example of the impact on a customer's ability to change or update processes, one customer, in particular, wanted to link the front-end through the enterprise. The BPM solution frameworks that we were able to provide them through the IBM portfolio, they have enabled them to lock in from the back-end processes through the middleware to the front-end, so they can go to market and sell their company.

It has been used in multiple LOBs and a lot of benefits have been identified. There is a good return on investment, because some of them were using paper-based processing, and introducing BPM has actually improved the time involved.

Regarding any impact on our ability to change or update processes, as I said, most of the paper-based work was converted into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever.

For us, it's really the speed of the decision; the possibility to really automate the decision, based on the rules that you can pre-program.

The main benefits would be getting previously undocumented processes under control, improving efficiency, eliminating redundant work, and a few of them being able to achieve some sort of compliance requirement.

Our customers use the solution as a workflow platform to manage their processes. They typically model processes with human and system activities. Then, they use the workflow engine to coordinate those activities making sure work progresses, providing visibility metrics and tracking.

With a regional bank, they used it to update some of their back-end processes for their credit division. It definitely enabled them to change their processes and become more efficient.

We have used it in conjunction with operational decision manager, in several cases.

The vision of what BPM can bring to our clients to be able to manage workflow quickly, efficiently, and to get visibility, that's what the IBM suite provides us.

Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software.

We started four years ago with one or two process apps, but now we've got close to 40. So that's a lot of incremental development in the last three years.

I'm not sure that it has improved our organization, per se, but the speed to market, delivery of our processes and rules that change constantly, it helps a lot with that.

Also, not having to build our own and customize it is another advantage.

In terms of impacting our ability to change or update our processes, we haven't gotten there yet. We are legally bound by what the rules are, and other issues, so there is only so much we can do, our hands are tied. But we are definitely looking at robotic process-automation, to see if that can help and solve some of our issues. We are going to be working with the IBM RPA team to see if any of those can be derived from the existing processes to benefit it. That is something we are looking at here.

• Traceability
• Fewer humans errors.

The main business benefits, at the highest level, are to improve the customer experience and operational efficiency. Sometimes, you can't do one without the other. I am trying to improve how customers interact with organizations. These days, everybody has many channels through which they arrive. For example, even in this day and age, a lot of very large companies have siloed operations across channels, which leads to a disjointed customer experience.

We use it as a client workflow platform, because it is designed for improving client-facing and internal processes. There are other uses for the platform: rapid application development, low code development, and high performance application.

• It controls the risk. 
• We reduced the PCL (credit losses).
• Its efficiency in reducing costs. 
• We are going from a paper to a paperless process.

In the future, we would like to reduce the resources used to manage the process. 

There is a lot of visibility now. It used to be a black box, but with BPM business has more visibility into where the process is.

This tool is very useful when it comes to enterprise-grade automation and governmental processes for the security aspects, performance, and reliability.

Evaluating the tool isn't a hard job for the cloud trial. We were able to do our trials on the tool in a very short time and received feedback from different teams within the organization.

Using the standard notations in the diagrams makes it a lot easier when sharing processes across business teams.

Generally, we recommend this tool for any enterprise-grade project.

It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and taking actions on data issues quickly.

We implemented it on our own attendance system. Employees have been able to record hours for projects much more easily and HR can view various statistics, reports about it.

It allows the business to make changes going forward. It gives them a bit more power and accountability for some of their processes.

It introduces process orchestration with adherence and process optimization into the organization. Also, it provides visibility and insight into the process within an organization.

Unfortunately, I am an infrastructure SME and architect. This question would be more related to development team and business process team.

I have had the opportunity to work with various organizations that can be categorized as medium to large scale. Was able to successfully deliver process optimization and system integrations that helped the customer increase their ROI and improve their process performance many times over.

• Faster: industrialization of the renewal process with the automation of certain tasks and a clarified organization can handle a case 3 times faster.
• More efficient: the renewal part by weight of non-renegotiated contracts processed instantly and adjustments made possible by monitoring the real-time tasks significantly increase the capacity of quantitative and qualitative processing contracts.
• Less expensive: the time saved as well as automated controls in place to avoid human errors and double entry treatments are examples of significant gains.

It excels at analytics. It provides visibility across all activities of a company's processes and performance. It shows the activities, who is performing the activities, and all the values around the activities: the when, how much, and how many. 

It helps improve your process through continual measurement. The idea is to have a flexible process without too much programming.

BPM has become a backbone of our organization, handling major processes. It not only automated the key processes but also highlighted areas that require improvement and acceleration points.

We made the transformation to agile. Altogether with BPM, it is the total package.

Simple processes and automation.

It allowed us visibility of key business processes. At the same time, it leveraged the capabilities required for spotting and making improvements in conjunction with BI tools that the company already had.

This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters.

We have several companies within our group. The group that develops this product also customizes it further for other customers. We provide this solution to customers like banks, hospitals, etc. They tell us that the product is very stable and very robust.

We do implementation for various clients. Most of the clients are BFSI clients, Banking and Financial Sector clients.

Helped our organization move from paper work to automated work.

Good for managing tasks and it has also helped save revenue.

This product was able to decrease the amount of relations between distributed systems and isolate systems, letting them retrieve and send information having only access to ESB.

It has reduced a lot of manual errors and processes. 

For our company, it's cost reduction.

It has reduced the amount of code that we write in a process to achieve the required functionality. Also, the integration with our core product (UI interface) has improved and allowed flexibility for user assignment and management.

It allowed us to automate some important logistic-related business processes.

The product causes all the processes in the company to be centralized. It helps with process efficiency.

It has reduced the time a human spends in completing the jobs using spreadsheets and other traditional methods.

• Shortened time for test management 
• Saved time in QA team communication and collaboration

BPM helps us with automation and with assigning and delegating tasks.

BPM products are there to optimize the business flows in mid to large organizations. IBM BPM does that pretty well. Currently we use it for the automation of virtual machine provisioning in private clouds.