IBM BPM Benefits

Dwayne Fishel
IT Systems Engineer Consultant at a insurance company with 10,001+ employees
Right now we're about eight months in, and the processes are long. They can take multiple weeks, so we haven't had a chance to go through a number of those to realize the benefits. But just word of mouth, and talking to people using it, they're seeing value in more efficiency in the steps that they're working through, they have documentation presented to them. Word of mouth has been great, but we haven't actually seen the numbers yet because it's just been implemented recently. It is having an impact on our ability to change or update our processes. There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date. That's been a great way for them to make those changes quickly as they need to. View full review »
LeadArch1e3c
Lead Architect at a tech services company with 1,001-5,000 employees
I'm not sure that it has improved our organization, per se, but the speed to market, delivery of our processes and rules that change constantly, it helps a lot with that. Also, not having to build our own and customize it is another advantage. In terms of impacting our ability to change or update our processes, we haven't gotten there yet. We are legally bound by what the rules are, and other issues, so there is only so much we can do, our hands are tied. But we are definitely looking at robotic process-automation, to see if that can help and solve some of our issues. We are going to be working with the IBM RPA team to see if any of those can be derived from the existing processes to benefit it. That is something we are looking at here. View full review »
TechLead9d62
Tech Lead at a financial services firm with 1,001-5,000 employees
* Easy to use * Easy to develop * It is transparent to business users because it is mostly picture based modelling. * Easy for people to understand what the application is doing. View full review »
Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: August 2019.
366,090 professionals have used our research since 2012.
John Bucknavage
Business Development Management at a tech services company with 1,001-5,000 employees
Having good experience with the portfolio of IBM products, we have the capability of leveraging them, and part of our practice is to take our clients through the journey, very specifically mapping out the approach for each client. We don't have a niche solution, but rather we are true partners, much like we find with the IBM portfolio of products. We are true partners in leveraging only those which are relevant, applicable, and can add a progressive value. A lot of times, we want to give them the leadership but we base that upon rock-solid capabilities of the delivery in the IBM portfolio. As an example of the impact on a customer's ability to change or update processes, one customer, in particular, wanted to link the front-end through the enterprise. The BPM solution frameworks that we were able to provide them through the IBM portfolio, they have enabled them to lock in from the back-end processes through the middleware to the front-end, so they can go to market and sell their company. View full review »
Abrar Mir
Chief Innovation Officer at Habib Bank Ltd.
In terms of the process automation and the workflow improvement, although, as I said earlier, we did not re-engineer the process, just the fact that there are lots of times when there is back-and-forth between the branch staff and the back office staff. So all of that, now that it is all automated on the workflow, has significantly reduced the turnaround time for the loan application. Previously, if it used to take anywhere between 10 to 12 days on average, now it takes between two to three days on average. View full review »
Luis Yndigoyen
Partner at a tech services company with 11-50 employees
It excels at analytics. It provides visibility across all activities of a company's processes and performance. It shows the activities, who is performing the activities, and all the values around the activities: the when, how much, and how many. It helps improve your process through continual measurement. The idea is to have a flexible process without too much programming. View full review »
Applicat1779
Application Manager at a financial services firm with 10,001+ employees
It has brought huge benefits to our organization. In the past, we had some automated processes which were hard to implement along with all the business processes that went with it. We have been able to marry these two things, automating and taking actions on data issues quickly. View full review »
Consultaece7
Consultant at a tech services company with 10,001+ employees
It has been used in multiple LOBs and a lot of benefits have been identified. There is a good return on investment, because some of them were using paper-based processing, and introducing BPM has actually improved the time involved. Regarding any impact on our ability to change or update processes, as I said, most of the paper-based work was converted into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever. View full review »
Valentine Kubheka
Application Developer at a financial services firm with 10,001+ employees
It's ability to hand over processes. There are stages of the process from one user to another, and also the ability of keeping a session. Because I'm in a financial institution, where you are originating an account for a customer and could possibly frustrate a customer. You have to keep the account's permissions process simple. Previously, you find that 115 in the system would be for onboarding, and that was how to engage the customer's profile. Then, you have to engage with multiple other systems to actually pay that account. The nice thing about the BPM is that it is able to hold all of those sessions to say, "Okay, this is one, two, three, then I take this process and hand it over to another system, which will also do some work, then once they are done they come back and then I pass on the information to another system." So, the integration that the different systems use, it's what has been most valuable. View full review »
Jay Birchmeier
Client Engagement Manager at a tech services company with 11-50 employees
The vision of what BPM can bring to our clients to be able to manage workflow quickly, efficiently, and to get visibility, that's what the IBM suite provides us. Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software. View full review »
Merrill Higginson
Integration Engineer at a financial services firm with 1,001-5,000 employees
We are creating a new box because we have all these forms. They have to be signed, therefore we have not been able to take advantage of the ease of deployment. However, we now have separate boxes, which do not need all the same approvals in order to get something into production. You can just put it in whenever you need to. View full review »
Md8140
Managing Director at a tech services company with 51-200 employees
The main business benefits, at the highest level, are to improve the customer experience and operational efficiency. Sometimes, you can't do one without the other. I am trying to improve how customers interact with organizations. These days, everybody has many channels through which they arrive. For example, even in this day and age, a lot of very large companies have siloed operations across channels, which leads to a disjointed customer experience. We use it as a client workflow platform, because it is designed for improving client-facing and internal processes. There are other uses for the platform: rapid application development, low code development, and high performance application. View full review »
Anselme Millan
Team Lead Db And Middleware (operations) at a consultancy with 1,001-5,000 employees
For us, it's really the speed of the decision; the possibility to really automate the decision, based on the rules that you can pre-program. View full review »
Applicat629d
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
We started four years ago with one or two process apps, but now we've got close to 40. So that's a lot of incremental development in the last three years. View full review »
Developmf6a5
Development Manager
There is a lot of visibility now. It used to be a black box, but with BPM business has more visibility into where the process is. View full review »
Giam Villanueva
Business transformation manager at Financiers efectiva
* It controls the risk. * We reduced the PCL (credit losses). * Its efficiency in reducing costs. * We are going from a paper to a paperless process. In the future, we would like to reduce the resources used to manage the process. View full review »
Thong Huynh
BPM Consultant at a tech services company with 51-200 employees
We implemented it on our own attendance system. Employees have been able to record hours for projects much more easily and HR can view various statistics, reports about it. View full review »
Integrat9027
Integration Architect at a financial services firm with 1,001-5,000 employees
The audit functionality. IBM BPM has had an impact on our ability to change or update our processes in a good way. We have improved our process with it. View full review »
ITConsulb420
IT Consulting Architect at a financial services firm with 10,001+ employees
It has improved my organization quite a bit. It brought awareness to what our business processes are, even to the business side, who did not necessarily know what they are. There are a lot of things that you get out-of-the-box: Timers and so on, which took a lot of effort and code before. View full review »
SeniorWe4aed
Senior Web Engineer at a healthcare company with 10,001+ employees
It is helpful in processing at least 200K claims, so during open enrollment it's huge for our company. It saves a lot of manual work, a lot of data entry work. That's how it has positively impacted our processes. View full review »
Enterarch677
Chief Enterprise Architect at a insurance company with 201-500 employees
We have several companies within our group. The group that develops this product also customizes it further for other customers. We provide this solution to customers like banks, hospitals, etc. They tell us that the product is very stable and very robust. View full review »
Nick Laughton
Principal Consultant at a tech services company
The main benefits would be getting previously undocumented processes under control, improving efficiency, eliminating redundant work, and a few of them being able to achieve some sort of compliance requirement. Our customers use the solution as a workflow platform to manage their processes. They typically model processes with human and system activities. Then, they use the workflow engine to coordinate those activities making sure work progresses, providing visibility metrics and tracking. With a regional bank, they used it to update some of their back-end processes for their credit division. It definitely enabled them to change their processes and become more efficient. We have used it in conjunction with operational decision manager, in several cases. View full review »
Harry Mavrakis
Head of IT System Integration at a financial services firm with 10,001+ employees
IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes. Part of the benefit is due to the automated execution and the other part is due to linking tasks and their specific processes. View full review »
Anup Varma
IBM BPM | Front end Engineering | MonogoDB | Angular | Node.js at a tech services company with 51-200 employees
We do implementation for various clients. Most of the clients are BFSI clients, Banking and Financial Sector clients. View full review »
Omark
Department Manager at a tech services company with 51-200 employees
Helped our organization move from paper work to automated work. View full review »
Integrata071
Integration Specialist at a insurance company with 5,001-10,000 employees
For our company, it's cost reduction. View full review »
Wouter Huitema
Dev Ops Applications at Delta Lloyd
We made the transformation to agile. Altogether with BPM, it is the total package. View full review »
BharathiRaja
Application Development Team Lead at a tech services company with 10,001+ employees
It has reduced the time a human spends in completing the jobs using spreadsheets and other traditional methods. View full review »
Ashish Singh
Project Lead at a tech services company with 5,001-10,000 employees
This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters. View full review »
Samir Guragain
Senior Middleware Engineers
It has reduced a lot of manual errors and processes. View full review »
GroupMan5607
Group Manager at a insurance company with 10,001+ employees
It allows the business to make changes going forward. It gives them a bit more power and accountability for some of their processes. View full review »
Andrei Postoiu
BPM & Middleware Specialist at a tech services company with 201-500 employees
BPM products are there to optimize the business flows in mid to large organizations. IBM BPM does that pretty well. Currently we use it for the automation of virtual machine provisioning in private clouds. View full review »
Luis Enrique Aguilar
BPM Consultant at a tech services company with 10,001+ employees
It allowed us visibility of key business processes. At the same time, it leveraged the capabilities required for spotting and making improvements in conjunction with BI tools that the company already had. View full review »
Operatio7f93
Operations Leader at a tech services company with 11-50 employees
The product causes all the processes in the company to be centralized. It helps with process efficiency. View full review »
Tonderai Mujeni
IBM BPM Senior Developer - Lead Consulant at Capgemini
Helps automate processes, also it easily manages and tracks the business processes. It has the ability to have a view of the performance on each process so you can identify the possibility of optimisation. View full review »
Yateen Lakhani
Project Manager at a tech services company with 10,001+ employees
It introduces process orchestration with adherence and process optimization into the organization. Also, it provides visibility and insight into the process within an organization. View full review »
Carlos Alberto Kato
Infrastructure Architect and SME IBM BPM at a financial services firm with 10,001+ employees
Unfortunately, I am an infrastructure SME and architect. This question would be more related to development team and business process team. View full review »
Amit Malhotra
Program Manager
It has reduced the amount of code that we write in a process to achieve the required functionality. Also, the integration with our core product (UI interface) has improved and allowed flexibility for user assignment and management. View full review »
Anil Kumar Puram
Expert BPM Developer/BPM Architect with 5,001-10,000 employees
* Shortened time for test management * Saved time in QA team communication and collaboration View full review »
Uriel Zamora
Technical Service Advisor with 10,001+ employees
* Traceability * Fewer humans errors. View full review »
Ali Ali Khan
BPM Architect/ SOA Architect (IBM BPM) Senior Manager with 5,001-10,000 employees
BPM has become a backbone of our organization, handling major processes. It not only automated the key processes but also highlighted areas that require improvement and acceleration points. View full review »
Liliana Romero
BPM Consultant | IBM BPM Specialist at a tech services company with 10,001+ employees
Simple processes and automation. View full review »
Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: August 2019.
366,090 professionals have used our research since 2012.
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