IBM BPM Review

Helped us move from paper to automated work, but complexity and instability are issues

How has it helped my organization?

Helped our organization move from paper work to automated work.

What is most valuable?

  • Reach with Integration Adapters
  • Support for adding custom Java code

What needs improvement?

  • The product is extremely complex to use and administrate.
  • It can definitely be improved in terms of performance and stability.
  • Process versioning was tricky, not straightforward.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Under load, the server crashes and many of the applications become lost. You have to handle this manually. In some cases, we had to resubmit the applications from start.

What do I think about the scalability of the solution?

Server crashes under heavy load.

How are customer service and technical support?

Customer support is good.

The first level of tech support does not provide much assistance. You need the ticket to reach a high level to start to see results.

Which solution did I use previously and why did I switch?

No previous solution.

How was the initial setup?

Very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated.

Sometimes, after updates, the modules did not work and we had to remove the application and deploy as new.

What's my experience with pricing, setup cost, and licensing?

Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup.

What other advice do I have?

My advice to others looking into implementing this product is "Don't."

Which version of this solution are you currently using?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner. We provide implementation of IBM products.
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