MindTouch Reviews

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George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Apr 09 2018

What is most valuable?

* A WYSIWGY editor that generates HTML * CMS version control * Automatic search for link targets * User permissions * Modals * Easy table generation * Editing * Good… more»

How has it helped my organization?

MindTouch provides an easy way to create HTML using an MS Word-like interface. The editor, however, contains advanced, professional features, such as single-sourcing text… more»

What needs improvement?

* Workflow: There are status indicators that imply draft -> finished, but they don’t really work that way. * Better support for the contextual hiding of content. Right… more»

What's my experience with pricing, setup cost, and licensing?

It’s not a standalone software product. You pay a licensing fee on a contract basis. Remember, your files are in their repository. They have a custom archiving process… more»

If you previously used a different solution, which one did you use and why did you switch?

We used Wordpress. Wordpress is free but the burden is on you to maintain your site. MT's out-of-the-box functionality is great and they take care of the improving the… more»

What other advice do I have?

It is a good product. I am not sure they support translation robustly.

Which other solutions did I evaluate?

We evaluated WordPress. It was cheap, but the maintenance was heavy.
Olav Andreas Frenning
Real User
Technical Writer / Help Author / Copywriter / Course Instructor at a tech vendor with 11-50 employees
Oct 31 2017

What is most valuable?

Being able to make quick edits so as to clarify points in the support articles based on the support feedback, and the powerful reorganization tools so as to move stuff around as needed, without… more»

How has it helped my organization?

We used to have a compiled help system where quick edits weren't possible without altering, compiling and deploying the changes. Since MindTouch is essentially a CMS which is tuned for technical… more»

What needs improvement?

Management of the screenshots is clearly an area that can be improved. We make DAM systems ourselves, so we're used to having a greater control of these assets. Considering the sheer volume of… more»

What's my experience with pricing, setup cost, and licensing?

I don't know much about the pricing honestly, but MindTouch has several tiers to accommodate different types of customers.

What other advice do I have?

Get a trial! We got a pretty extensive trial period where we could try to migrate existing content and see how we could organize it in MindTouch. Being able to test the system with our actual content… more»

Which other solutions did I evaluate?

We looked at one or two other options, but I can't remember their names. MindTouch seemed to deliver the complete package, and we've not looked back.
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George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Feb 27 2018

What is most valuable?

* Simple editing features * Single sourcing * Intelligent link searching * The ability to edit the HTML, as well as the WYSIWYG.

How has it helped my organization?

MindTouch (MT) is the only real HTML authoring tool that has the sophistication technical writers need. MT is also a CMS to handle version control.

What needs improvement?

The doc status is non-functional. MT would greatly benefit by providing a GitHub pull request functionality to foster draft mode and open contribution writing.

What's my experience with pricing, setup cost, and licensing?

MT has the network effect that comes from being a CMS. Your docs go on their servers and getting them out is difficult, especially if you want to switch to another… more»

If you previously used a different solution, which one did you use and why did you switch?

Previously, we had to create all the functionality, which was already in MT.

What other advice do I have?

One of the biggest missing pieces is a link checker.

Which other solutions did I evaluate?

Yes, but MT was the only HTML authoring tool of any value.

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What is MindTouch?

MindTouch changes you customer support experience from reactive to proactive in as quickly as a single day. Create product experts and brand advocates. Increase user adoption by decreasing customer effort. Improve all your customer support metrics and understand your customers and buyers better. Bonus: drive more buyers to your website. "As a MindTouch customer, we know that we have a partner that is fanatical about our success with their products." - Tien Tzuo, CEO at Zuora
MindTouch customers
Cisco, Citrix, HP, IBM, Juniper Networks, Kenworth, PayPal, Remington, Verizon
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