MindTouch Reviews

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George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Apr 09 2018

What is most valuable?

* A WYSIWGY editor that generates HTML * CMS version control * Automatic search for link targets * User permissions *... more»

How has it helped my organization?

MindTouch provides an easy way to create HTML using an MS Word-like interface. The editor, however, contains advanced,... more»

What needs improvement?

* Workflow: There are status indicators that imply draft -> finished, but they don’t really work that way. * Better... more»

What's my experience with pricing, setup cost, and licensing?

It’s not a standalone software product. You pay a licensing fee on a contract basis. Remember, your files are in their... more»

Which solutions did we use previously?

We used Wordpress. Wordpress is free but the burden is on you to maintain your site. MT's out-of-the-box functionality... more»

What other advice do I have?

It is a good product. I am not sure they support translation robustly.
Olav Andreas Frenning
Real User
Technical Writer / Help Author / Copywriter / Course Instructor at a tech vendor with 11-50 employees
Oct 31 2017

What is most valuable?

Being able to make quick edits so as to clarify points in the support articles based on the support feedback, and the powerful reorganization... more»

How has it helped my organization?

We used to have a compiled help system where quick edits weren't possible without altering, compiling and deploying the changes. Since MindTouch... more»

What needs improvement?

Management of the screenshots is clearly an area that can be improved. We make DAM systems ourselves, so we're used to having a greater control... more»

What's my experience with pricing, setup cost, and licensing?

I don't know much about the pricing honestly, but MindTouch has several tiers to accommodate different types of customers.

What other advice do I have?

Get a trial! We got a pretty extensive trial period where we could try to migrate existing content and see how we could organize it in... more»
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MeghanHolmes
Real User
Marketing Coordinator Co-Op at a tech services company with 11-50 employees
Jun 09 2017

What is most valuable?

The most valuable feature of this product would be the overall structuring of the content and guides. It is very easy to navigate through the... more»

How has it helped my organization?

Before MindTouch, our users had to constantly look through our old PDFs to find answers; many times not finding what they needed in the maze of... more»

What needs improvement?

I think that there could be improvements in the actual structuring and formatting of content, i.e., when creating topics and guides in... more»

Which solutions did we use previously?

We did not have a solution before MindTouch.

What other advice do I have?

My advice for others looking into this product would be to ask them for help at the initial implementation and then go-live. They have contract... more»
George Eckel
Real User
Principal Writer & User Experience Design at a tech company with 201-500 employees
Feb 27 2018

What is most valuable?

* Simple editing features * Single sourcing * Intelligent link searching * The ability to edit the HTML, as well as the... more»

How has it helped my organization?

MindTouch (MT) is the only real HTML authoring tool that has the sophistication technical writers need. MT is also a... more»

What needs improvement?

The doc status is non-functional. MT would greatly benefit by providing a GitHub pull request functionality to foster... more»

What's my experience with pricing, setup cost, and licensing?

MT has the network effect that comes from being a CMS. Your docs go on their servers and getting them out is difficult,... more»

Which solutions did we use previously?

Previously, we had to create all the functionality, which was already in MT.

What other advice do I have?

One of the biggest missing pieces is a link checker.

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What is MindTouch?

MindTouch changes you customer support experience from reactive to proactive in as quickly as a single day. Create product experts and brand advocates. Increase user adoption by decreasing customer effort. Improve all your customer support metrics and understand your customers and buyers better. Bonus: drive more buyers to your website. "As a MindTouch customer, we know that we have a partner that is fanatical about our success with their products." - Tien Tzuo, CEO at Zuora
MindTouch customers
Cisco, Citrix, HP, IBM, Juniper Networks, Kenworth, PayPal, Remington, Verizon
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