TeamSupport Overview

What is TeamSupport?

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

Buyer's Guide

Download the Help Desk Software Buyer's Guide including reviews and more. Updated: June 2021

TeamSupport Customers

Nokia, American Lung Association, Fujifilm, NBA, Comcast

TeamSupport Video

Filter Archived Reviews (More than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
ITCS user
Head of Product Management at a tech vendor with 51-200 employees
Vendor
The reporting seems to be fairly complete, but we have not done too much in that area yet.

What other advice do I have?

I think the base level is good, but as you start to use the functionality is not very deep in some areas. I have some concerns about the stability given the issues that we have experienced. But it seems to be better the past month or so. I think testing could be improved, but that is true for most apps.