TeamSupport Archived Reviews (More than two years old)

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Vendor
Head of Product Management at a tech vendor with 51-200 employees
Nov 09 2015

What is most valuable?

* The parts of sync with Salesforce that are working. * The Ticket automation if for simple conditions. * The reporting seems to be fairly complete, but we have not done… more »

How has it helped my organization?

We are still trying to implement, so no real results yet. It is more flexible than our current solution. We hope we can better manage feature requests and bugs.

What needs improvement?

* More flexibility in customer portal (different views for internal - employees and external - customers) as we use it for internal help desk as well. * Better testing - I… more »

What's my experience with pricing, setup cost, and licensing?

I do not think there is much flexibility (which is not unexpected).

Which solution did I use previously and why did I switch?

Limited features. Did not have the flexibility or the ability to integrate with other systems. It could not grow with our needs and any customizations were either very… more »

What other advice do I have?

I think the base level is good, but as you start to use the functionality is not very deep in some areas. I have some concerns about the stability given the issues that we… more »

Which other solutions did I evaluate?

Yes, and I would prefer not to disclose. The others we evaluated is not relevant to this review............

What is TeamSupport?

TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus.

Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time.

And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.

TeamSupport customers

Nokia, American Lung Association, Fujifilm, NBA, Comcast

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