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BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
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Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
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Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
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Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.
It has some commercial flexibility in terms of how it's licensed, which is preferable for many clients.
Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee.
It has some commercial flexibility in terms of how it's licensed, which is preferable for many clients.
Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee.
Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.
Our costs are well over $250,000.
Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.
Our costs are well over $250,000.
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