You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per license for agents and $89-90 per license for tech users. We were paying around $2.25 million per year.
There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high. I rate the price of Zendesk Support a one out of ten.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per license for agents and $89-90 per license for tech users. We were paying around $2.25 million per year.
There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high. I rate the price of Zendesk Support a one out of ten.
The price is very competitive.