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2019-09-02T11:42:00Z

What is your primary use case for TOPdesk?

5

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
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44 Answers

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Top 10Real User

The primary use case of this solution is for IT service management in many different companies. I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.

2020-07-13T06:55:00Z
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Top 20Real User

We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.

2020-03-03T08:47:00Z
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Top 20Real User

We use TOPdesk for asset management, incident management, change management, and configuration management.

2020-01-22T12:44:00Z
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Real User

This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.

2019-09-02T11:42:00Z
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