How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.
We use TOPdesk for asset management, incident management, change management, and configuration management.
This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.