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What is your primary use case for TOPdesk?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
44 Answers

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Top 10Real User

The primary use case of this solution is for IT service management in many different companies. I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.

author avatar
Top 20Real User

We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.

author avatar
Top 20Real User

We use TOPdesk for asset management, incident management, change management, and configuration management.

author avatar
Real User

This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.

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