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Change and Configuration Management Reviews

Read top reviews of Change and Configuration Management solutions from the IT Central Station community:
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Consultant
Senior Consultant at a tech services company with 1,001-5,000 employees
Nov 01 2017

What is most valuable?

* Patching support: IBM BigFix supports most of the major OSs with natively packages patches. This includes Windows, MacOSX, Oracle Linux, Solaris, AIX, RedHat, Ubuntu and others. * Pre-packaged support for many third-party applications such... more»

How has it helped my organization?

Our primary use for IBM BigFix is around patching and reporting on Microsoft Windows servers. We are also using the reporting capabilities for patching state on AIX, Solaris, and Red Hat Linux. These reports are being presented to the... more»

What needs improvement?

IBM has been heavily focused on adding and improving features to the tool, especially with new components like IBM BigFix Detect. While all these new features are great and provide useful information, IBM has not focused on the Web Reports... more»
Real User
Lead Compliance Architect
Mar 30 2017

What is most valuable?

I think the most valuable feature is its flexibility and the fact that there's one agent that allows you to do a lot of different things. We use it for compliance, primarily patching. Also, it becomes our master source collector for most of... more»

How has it helped my organization?

It gives us one tool that allows us to patch our systems, so we don't have multiple tools to patch our systems. We have one tool that allows us to patch multiple platforms, as well as inventory and provide insights on all of those different... more»

What needs improvement?

I would like to see more multithreading, which I understand comes, clustering and we may end up doing some container-related work with Bluemix and lead some of that effort to allow us to scale on demand. Because there are times when you have... more»
Find out what your peers are saying about IBM, Microsoft, Micro Focus and others in Change and Configuration Management.
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Real User
Sr. Configuration Analyst at a financial services firm with 1,001-5,000 employees
Jul 10 2017

What is most valuable?

CA Harvest has been one of our primary version control tools. It has helped us map all of our applications into a version control environment, where we are able to map them, and help the code promotion across each environment, and we are able... more»

How has it helped my organization?

It has helped us to integrate version control with change management. That has helped us track the application flow across each of our environments, promotion from dev to our higher environments, to production. The tracking aspect of the tool... more»

What needs improvement?

One feature that we are looking for is traceability, and also merging. That is a little cumbersome right now. We have provided our feedback to their representatives so they can provide us a good merging capability next time. One thing that I... more»
Real User
Senior IT Manager at Technology Brands
Mar 31 2017

What is most valuable?

The most valuable features for us are scalability and reliability. Hands down.

How has it helped my organization?

My organization came from a product that was not nearly as reliable. It was causing failures across our infrastructure and across our enterprise. Switching to BixFix has alleviated that to a great degree. The other part is it's now allowing... more»

What needs improvement?

IBM dropped what's called BigFix Detect on us here at Interconnect this year. That blew our socks off because we had just completed signing a contract with a software that does almost the exact same thing called Carbon Black. So we came here... more»
Consultant
IT Consultant at a financial services firm with 1,001-5,000 employees
Dec 24 2016

What is most valuable?

It's very scalable and it does seem capable of accepting the volume. You can just keep expanding it as your organization grows.

How has it helped my organization?

It integrates with a lot of other products. You can integrate it with ticketing systems and all sorts of software. There are links to software that allows it to be monitored. It's a monitoring system, so it makes sure that everything is up... more»

What needs improvement?

There is a new release which is much more GUI based. We haven't moved to the new product, which is OMi. So that probably does more of what I want, and has more to do with event management and is event based. We're using Operations Manager... more»
Real User
Technical Consultant at a comms service provider with 1,001-5,000 employees
Dec 08 2016

What is most valuable?

The most important features are the flexibility of the product and the way that we can use it to ensure software compliance within our organization.

How has it helped my organization?

We use a lot of software in the organization. In order to track it, we use Universal Discovery, which feeds into Asset Manager, to give us our install base. We load all of our licenses against it so that we understand what we're entitled to... more»

What needs improvement?

Technical support is certainly an area with room for improvement. I participate in the customer advisory council for the product. We had a meeting at a recent conference. We get to see the roadmap and discuss what we want to see in it.... more»
Real User
Systems Engineer at Carolinas Healthcare System
Mar 26 2017

What is most valuable?

The most valuable feature of BigFix is the ability to manage all the clients that we have in our environment. So, every PC that we have has to come in and BigFix aids in all that so that we can record it, add software to it and also inventory... more»

How has it helped my organization?

One of the improvements is the patching process and being able to get security patches out. We have 50,000 PCs in our environment and are able to patch those PCs in a relatively quick timeline.

What needs improvement?

Dynamic messaging needs improvement because one of the things that we deal with a lot is the messaging when pushing releases out. I know that there is a message we can display, but it's post-installation. On the post-installation, we have to... more»
CA Technologies
Real User
IT Supporting Engineer at Uns energy corp
Nov 20 2017

What is most valuable?

Everything is automated. We do software delivery through our package. We create some software packages on CA, and then we create groups in the tool. We can then deploy that package instead of installing the software manually into each... more»

How has it helped my organization?

It has saved us a lot of time. We can create a job and schedule the job, and then just leave it while we go ahead and do other stuff.

What needs improvement?

I think it would be good for them to contact the bigger software vendors, like Adobe and Microsoft, to come up with a support team. So if we were rolling out a software to the company but didn't know how to create a package for it we could... more»
Real User
Senior Systems Engineer at a tech vendor with 1,001-5,000 employees
Apr 20 2017

What is most valuable?

* Being able to see inside every asset that we have * Finding those assets * Being able to deep dive and pull reports of any kind that we want * Customizable If we're looking for some data that is not there natively, we can make it appear in... more»

How has it helped my organization?

We get audited quite a bit because of PCI compliance. There are a lot of requirements that we have to meet on our endpoints to reach that certification for the compliance. BigFix allows us to see the data and remediate those vulnerabilities... more»

What needs improvement?

Providing information about areas with room for improvement is tough. I recently attended a roadmap session, and they're pretty much addressing a lot of the stuff we have. I would like to see more automation, and that's the name of the game.... more»
Real User
HP Openview/Unix Admin at a financial services firm with 1,001-5,000 employees
Jan 01 2017

What is most valuable?

This is a mature product. There is good support from HPE and it involves constant updates. There is a path to move on to the next product.

How has it helped my organization?

It's our monitor of managers. It's our monitoring tool and it looks after all our servers.

What needs improvement?

At the moment, I don't know what the roadmap is for this solution. There's a product that's been out for two or three years now, called Operations Bridge. There is a migration path to that, but it's not an obvious one. HPE has not made that... more»
Real User
System Engineer at a wireless company with 5,001-10,000 employees
Apr 19 2017

What is most valuable?

Being able to hit all of our endpoints is the most beneficial feature of this solution. It mainly gives us a lot of consistency. For example, with the previous product that we were using for endpoint management, we were getting like 70-80%... more»

How has it helped my organization?

It just streamlined the whole process, because it allows us to manage everything from one endpoint solution. It's reliable. So, we never had to spend time with the senior technicians for circling back to remediate all the ones that it missed.

What needs improvement?

Probably, there is need to just expand the WebUI and make it a full management console and really deprecate the Windows-based command console. They should definitely update the web reports to make it up to the executive level, something I'd... more»
Real User
Admin at a tech services company with 10,001+ employees
Apr 04 2017

What is most valuable?

It's easy to manage. It gives me great power over the devices that I manage with very little effort, compared to other products. With other products, it takes a lot more effort just to do the same kind of work.

How has it helped my organization?

It has one central location to manage all the different platforms that we have such as desktop, Windows Servers, Linux Server, Solaris, AIX and zLinux. It's great to be able to manage them all from one central location.

What needs improvement?

The feature that I would like them to implement is for the command line and I know this is probably against the design. We come from the command line and sometimes, you want to talk to the agent in real time. Seems like now with the new... more»
User
Founder Director with 11-50 employees
Apr 10 2018

What is most valuable?

Patch Management for a variety of operating systems makes it valuable as we can rely on a single tool for obtaining patch compliance of the entire compute infrastructure. This also ensures that we do not need to have different skills for... more»

How has it helped my organization?

Patch compliance has improved. Using software distribution, the software distributed in the environment has been standardized. With the same software versions across the environment, compatibility issues have come down with a reduction in... more»

What needs improvement?

* Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes. * Client reporting to the console is a minor issue but definitely needs improvement. * Reporting needs to be enhanced with maybe a... more»
Real User
Server Systems Engineer
Mar 31 2017

What is most valuable?

I like the overall usage of it. It's easy to use, gives you great visibility into your envionment, customization of your reports, and the community of users that you can pull experience and knowledge from. So that's one of the main advantages... more»

How has it helped my organization?

It has definitely improved our patch process, being able to create compliance reports and hand those to management, executives and so on, and making the overall procedure of managing assets, managing end points, patching endpoints, etc. It... more»

What needs improvement?

It's not perfect, but it's close. There are some things here or there, for instance if you get down to the small details, such as if you could deploy and action it a different way, or you selected multiple endpoints and then from there,... more»
Real User
Enhancement Engineer at BlueCross BlueShield of South Carolina
Dec 28 2016

What is most valuable?

CA Mainframe Software Manager provides a great way for us to store our source control. It provides the lifecycle features to identify where our source code is in the lifecycle of our software. The lifecycle stuff is probably the biggest... more»

How has it helped my organization?

The benefit is really around the lifecycle features of the tool. It benefits our organization because it allows us to customize that lifecycle to match what we do, which makes it extremely easy for us to see where we are.

What needs improvement?

One of my personal favorite source control systems is Git. I've always been a huge fan of it. It is very, very easy to use. Things like GitHub and Bitbucket do a great job of managing Git and making it really, really easy for us to do things... more»
Real User
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
Mar 10 2017

What is most valuable?

I appreciate the ability to separate the code by environments.

How has it helped my organization?

We are required to use this, but I personally wouldn’t have chosen it as our SCM of choice.

What needs improvement?

It needs to be simpler. This is the most difficult SCM tool I’ve ever used. It requires me to retrain new hires for several months. They should mimic TFS or Tortoise SVN. The most common mistakes/hurdles new users have is checking in new... more»
Real User
Leads Systems Analyst at a transportation company with 10,001+ employees
Mar 30 2017

What is most valuable?

The most valuable feature is the extensibility of the tool. We're able to implement solutions through available APIs and custom solutions. We're able to provide services quickly. We're able to provide services completely.

How has it helped my organization?

Patch management: We've gone from hideous to amazing.

What needs improvement?

A lot of my suggestions have already been submitted through RFEs; some of them involve inspector enhancements in the end point. We've got enhancement requests on the BigFix Inventory side. I know that it's not quite as mature a product as... more»
Real User
It Compliance Specialist at a leisure / travel company with 10,001+ employees
Apr 12 2017

What is most valuable?

The most valuable features are the endpoint management capabilities of what you can actually control on your endpoints, as far as vulnerability assessment, compliance, and making sure that they are up to date on multiple platforms. One... more»

How has it helped my organization?

A benefit is being able to do it from a single place; whether it's Windows, Linux or Solaris, the user interaction doesn't change for the operators. We can teach one on Windows and one on Solaris to do the same thing. For them it's very... more»

What needs improvement?

Scalability is big for us. To be able to scale faster and quicker, with more people coming in. Probably, more of a cloud initiative presence would be good, possibly as a SaaS, that would be amazing. Yeah, I think that's what we are looking for.
Consultant
Project Engineer at a tech services company with 1,001-5,000 employees
Oct 29 2017

What is most valuable?

I have been using the patch management and server automation feature of this product. In terms of vulnerability management, it gives tough competition by providing a single management console with multiple benefits. Customization as per the... more»

How has it helped my organization?

The automation aspect has surely reduced the manual efforts leading to diverting those into other productive areas. Instead of manually bringing down any application prior to maintenance, this tool offers the capability to bundle a script... more»

What needs improvement?

The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect.
Real User
Design Manager at a transportation company with 11-50 employees
Jun 04 2017

What is most valuable?

The most valuable feature is its ability to integrate with everything.

How has it helped my organization?

It identifies parse issues pretty quickly. Instead of logging multiple tickets, we actually deduplicate those and just create one ticket, which makes our operations a lot easier to manage during the incident.

What needs improvement?

When the systems talk to each other, it becomes sort of a drop and go. And I'm talking purely in our instance, because, from what I see, it seems like none of the other countries have that issue. But it goes back to not having enough skills... more»
Find out what your peers are saying about IBM, Microsoft, Micro Focus and others in Change and Configuration Management.
279,610 professionals have used our research since 2012.
33
IT Operations Manager
Server patch management Tools : - Blade Logic , SCCM 2012 and BigFix [ IBM endpoint management ]

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