I think DAM (Digital Asset Management) is most valuable to me.
The data is increasing, and in order to manage millions of assets which a large enterprise has, it provides lots of capabilities (searching, reporting, managing, workflows for automation, etc.).
The other thing, which I liked about the product, is its extension point -- name the solution and it can be integrated.
Some of the prominent ones being Salesforce, translation services, and analytics products. It has OOTB Omniture integration.
Improvements to My Organization
We are basically a service provider. It has helped a lot of clients.
The areas where it is helpful were creating and managing multiple sites, and managing assets.
An organization has different divisions, business, etc. and this product helps in managing all those under one roof.
Room for Improvement
I love DAM, but still think there are improvement areas.
Use of Solution
I have been using this product for the past six years.
Yes, we faced issues in one of the projects where we had 50 million users and each user had a lot of personalized pages. (This issue was found when I was working in the CQ Version 5.5, after that, I didn't have any such requirements.)
Customer Service and Technical Support
Adobe provides good support.
If a client faces any issue, through the care account (access once a license is purchased), they can raise the issue and set the priority.
Adobe has dedicated people per client to look into those issues and provides solutions/recommendations.
It is straightforward.
Installation is straightforward, even if somebody is new and he has to create a website -- he is provided with tutorials/sample site, which are great references.
Pricing, Setup Cost and Licensing
There are different levels of licenses: Evaluate your needs and take the license based on that. In the future, upgrade it per need.
Other Solutions Considered
The way it's stored is different from the legacy system, where we used an RDBMS-based solution.
Here, we have a file-based system and all information is saved on nodes. Also, keep in mind David's principle.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Jul 25 2017